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Ntokozo N
1 reviews | Active since May 2023
15 May 2023, 18:32
Worst service ever Western Union Mall of Africa!
I received the most pathetic service at Western Union Mall of Africa today. The worst ever in my existence from Zoliswa and Mogadi. They are to say the least rude and show no empathy at all. The worst customer service experience I have had thus far from any institution. I got there just before 6pm at 1740. I filled in the form. Unfortunately I forgot my physical ID in the car. I dashed to get it. Got back at 6pm exactly and they tell me they can no longer assist even after pleading that I have an emergency and need to send the money. Zoliswa was the worst with rolling eyes and raising her voice at a customer. Highly unacceptable. I understand maybe professionalism they don't have. What of Ubuntu?
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Western Union's replyOfficial
18 May 2023, 17:12Reference number: ***
Hello Ntokozo,
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
Hello Ntokozo,
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
- Name and address of the location.
- Date of the day you went.
- Any other information you might consider relevant to your complaint.
Thank you for working with us on this.
We truly apologize for the inconveniences this may have caused. At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Sincerely,
The Executive Resolutions Team
Western Union's reply18 May 2023, 17:12
Official
Reference number: ***
Hello Ntokozo,
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
Hello Ntokozo,
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
- Name and address of the location.
- Date of the day you went.
- Any other information you might consider relevant to your complaint.
Thank you for working with us on this.
We truly apologize for the inconveniences this may have caused. At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Sincerely,
The Executive Resolutions Team