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Precious M
1 reviews | Active since Aug 2013
06 Feb 2021, 11:28
Worst service ever
Worst service ever. Was on the que for an hour with only 3 people in front of me. On entering inside only to find 2 tellers chatting amongst themselves. You give them your documents they just hold them and keep talking amongst themselves. Worst place ever. World Remit is far much better. This Western Union in Hillbrow really needs to shake up. No customer services at all.
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Western Union's replyOfficial
12 Feb 2021, 16:40Western Union Reference Number: ***
Dear Precious,
Western Union is writing in response to the complaint we received from the Hello Peter portal which was addressed to our corporate headquarters. In your complaint, you indicate that you were in a queue for over an hour to use Western Union services in Hillbrow and the two tellers were not providing any customer service.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. Western Union has been unable to investigate this concern as we require additional information from you. We attempted to call you in South Africa to the telephone number included on your complaint but was unable to get through to you. We have also attempted to collect the details of your concerns via email and have not received a response.
To investigate your concerns, please provide us with the following information:
The agent location business name
The agent’s address (if known)
The date and time of your visit
The MTCN – Money Transfer Control Number
The sender’s name as it is on the transaction
The payee’s name as it is on the transaction
Please also visit www.westernunion.com to find more locations in Hillbrow that may be convenient for you.
Western Union has concluded its investigation, however, once the above information is provided, we will be glad to initiate an investigation. If you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union's reply12 Feb 2021, 16:40
Official
Western Union Reference Number: ***
Dear Precious,
Western Union is writing in response to the complaint we received from the Hello Peter portal which was addressed to our corporate headquarters. In your complaint, you indicate that you were in a queue for over an hour to use Western Union services in Hillbrow and the two tellers were not providing any customer service.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. Western Union has been unable to investigate this concern as we require additional information from you. We attempted to call you in South Africa to the telephone number included on your complaint but was unable to get through to you. We have also attempted to collect the details of your concerns via email and have not received a response.
To investigate your concerns, please provide us with the following information:
The agent location business name
The agent’s address (if known)
The date and time of your visit
The MTCN – Money Transfer Control Number
The sender’s name as it is on the transaction
The payee’s name as it is on the transaction
Please also visit www.westernunion.com to find more locations in Hillbrow that may be convenient for you.
Western Union has concluded its investigation, however, once the above information is provided, we will be glad to initiate an investigation. If you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team