1 reviews | Active since Mar 2015
Worst experience ever
I went to collect money on the 3rd May that was sent via western union to me from the UK. I approached the counter as explained to lady that I am receiving money. She gave me the form to fill in, so I asked if she had a pen to borrow me, and I got told no, someone took it, but she doesn't try and help by asking her college to borrow her a pen so after standing their for 5 min for a pen I left to go find a pen. Filled in the form and went back. She doesn't great me, she just takes the form, and now she has a pen, she then tells me I have to fill in some other places on the form which wasn't told to me the 1st time when i was there and I cant use her pen cause its a different colour, so I send my husband to go fetch the pen again , fill the rest of the form out, give it to her. She doesn't tell me how much I'm going to get out ,like the other tellers were doing, she just processes it. Then I get told just sign here. What a rude person to think our international client must deal with this kind of attitude. If she can handle a SA resident like this how is she treating the international clients, Pathetic customer service
E-mail sent to customer June 4, 2015
I am responding to your May 4 complaint on the HelloPeter.com website. In your comments you expressed your frustration with the service you received from the Western Union paying agent location at O.R. Thambo International Airport in South Africa where you collected your funds. Please allow me the opportunity to address your concerns.
Thank you for contacting our office regarding the service you received collecting the funds from the Western Union/Travelex Paying Agent location at O.R. Thambo International Airport in South Africa. We have investigated your concerns, and found them to be valid. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union; therefore, we have taken the appropriate measures regarding the representative in question. Again, thank you for taking the time to write us and bring this issue to our attention.
Please accept our apology for the inconvenience this matter has caused you. Western Union truly values all of our customers and we continuously strive to provide the best customer experience. I hope that we are able to service you in the future.
Western Union would like to pr
E-mail sent to customer June 4, 2015
I am responding to your May 4 complaint on the HelloPeter.com website. In your comments you expressed your frustration with the service you received from the Western Union paying agent location at O.R. Thambo International Airport in South Africa where you collected your funds. Please allow me the opportunity to address your concerns.
Thank you for contacting our office regarding the service you received collecting the funds from the Western Union/Travelex Paying Agent location at O.R. Thambo International Airport in South Africa. We have investigated your concerns, and found them to be valid. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union; therefore, we have taken the appropriate measures regarding the representative in question. Again, thank you for taking the time to write us and bring this issue to our attention.
Please accept our apology for the inconvenience this matter has caused you. Western Union truly values all of our customers and we continuously strive to provide the best customer experience. I hope that we are able to service you in the future.
Western Union would like to pr