1 reviews | Active since May 2015
WILL NEVER USE WESTERN UNION SERVICE AGAIN
Horrible! I will not use them again, myself and my fiance sent money from our uk account to our South african account, when I arrived at the agent office they informed me that western union cancel the transaction with no reason and we would need to contact western union to ask what is happening. We contacted them and they told us that they dont know why it was canceled however the funds will be refunded within 5 to 7 business day????!!!! We need the money now not within 7 business days !!!!!!! Otherwise we would have done an eft and waited the 3 days. This is pathetic, I will not at all, never ever use western union again, im gping to be dping efts from now on. Western union you honestly caused such a massive inconvenience, ypur service is way too risky for us to use in future
Western Union is writing in response to the complaint received from you dated February 5, 2022, regarding the money transfer that was sent to you in South Africa which was declined.
We are unable to share the reason why the money transfers were declined. The decision to decline was based on Western Union policy related to our legal obligations. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please be advised that the refund was initiated on that same day, February 5, 2022, and it can take up to seven business days for the funds to be reflected in the sender’s account. If the refund is not received within that time, please have the sender of the funds contact us for further assistance.
We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation; however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You can also email us at ***.
Sincerely,
Alejandra Op 912
Executive Resolutions Team
Western Union is writing in response to the complaint received from you dated February 5, 2022, regarding the money transfer that was sent to you in South Africa which was declined.
We are unable to share the reason why the money transfers were declined. The decision to decline was based on Western Union policy related to our legal obligations. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Please be advised that the refund was initiated on that same day, February 5, 2022, and it can take up to seven business days for the funds to be reflected in the sender’s account. If the refund is not received within that time, please have the sender of the funds contact us for further assistance.
We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation; however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You can also email us at ***.
Sincerely,
Alejandra Op 912
Executive Resolutions Team