1 reviews | Active since Jul 2017
WHO STOLE MY MONEY????
My son B.M. send 519.19 USD on the 5th of August 2017, MTCN ********** 365. Proof of payment is stating that I am the recipient. I live in Wilderness, South Africa. More than a thousand kilometers away from Johannesburg. My son B.M. received an e-mail from Western Union, informing him, that the money was collected at a Western Union Branch on the 7th of August 2017 in Johannesburg, South Africa - from myself.
This is impossible, as I have not been in Johannesburg for the last 17 years and have not collected any money from any Western Union Branch Agent throughout South Africa at all.
My son then followed all the procedure ( some 4-5 e-mails and not even to mention the phone calls) to find out what happened to his/mine - not little amount - of USD. Several e-mails send backwards and forwards, where Western Union seemed to investigate, when and where the money was collected "from myself". Western Union last not least send an email, that the money was definitely collected by myself, with my ID book and with the knowledge of the exact amount and the MTCN number, but - hold on, what about the password? Isn't this supposed to be some security and only known by my son and me ? Otherwise .... what in the world was this password for??? Western Union says, that the procedure was completed by Western Unions T&C and there is no refund, that the case is closed and can't be revoked. Which means in reality? Some person appeared at this wherever Branch, showing my ID book, stating, that the person on the pictures is me or her (or him?) ....... knowing the exact amount, knowing the MTCN number....... BUT THIS WAS NOT ME, MRS. M.St...... !!!!! This I testify in an affidavit, no problem.
I have tried everything from the South African site, after endless phone calls which I made, just to be told, that I have no chance to log in a complaint, as it is only the senders - my sons - problem and he is the only person that could eventually claim the amount back. If.......
I have been to the Western Union agency in George ( American Express) , even there - as during the several phone calls with other branches - the friendly person on duty could assist me any further in this horrifying matter. Headquarters American Express itself advised as this seems to be a case of ***** and theft - that my son has to take legal steps and report this to the German police for further investigation. So happened today, the 4th of December, after 4 month communicating with a company, that should know better how to handle a situation like this: My son went to the Police Station in Germany today and opened a case against Western Union.
It will be then Western Union's part to prove, that I have been personally in Johannesburg and collected the money, that the documents that I apparently signed have to be publicly announced, that the video records from this day show that mysterious person, standing at the alleged counter...... unjustifiably receiving the amount in Rand, OUR MONEY .... signing documents.......
I have tried to contact Western Union browsing the internet for useful, usable contact details, but there is absolutely no chance to find an ear for the true site of the story, seems to be no chance for professional help and assistance for me and my son. What an incredible thing !!!
Maybe I am now we find an ear, here, at HelloPeter. Maybe we are now successful and get our money back, without a legal procedure. Maybe now the right person reads this review and reacts positive, in the sense of justice.
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly .
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly .
Regards
Western Union
Western Union Reference Number ***9
Dear Martina Stoecker,
Western Union is responding to your complaint to the HeloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state your son initiated a Western Union transaction to you that was paid out to someone else. You are requesting details on this transaction. Please be aware that Western Union’s contract is with the sender of this transaction. Unfortunately, our records do not reflect that we have authority from the sender to communicate with you directly; however, if the sender desires that Western Union may communicate with you on their behalf, we encourage you to have the sender complete and execute the authorization form with them specifically identifying you as the individual with whom Western Union can directly communicate. This form was emailed to you. Please be aware that any written authorization signed by the sender must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from the sender, Western Union will be able to provide you with information and hopefully a resolution to the issue raised in your complaint.
Please also be aware that in your complaint, you state that you are requesting to know the ID that was used to collect the transaction along with video from the agent location and documentation from previous case investigations between Western Union and your son.
As a financial institution, Western Union is required to comply with industry, legal and regulatory standards in the countries we do business in. Western Union cannot release documentation/information regarding the payee or any digital information regarding the individual who collected the transaction. If you should desire additional documentation regarding the individual and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy laws. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoena.
The aforementioned request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
12500 E. Belford Avenue, M21A2
Englewood, CO 80112
Email: ***
If you have any questions or concerns, please contact our Corporate Office directly by telephone at *** providing case reference number ***9. You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Western Union Reference Number ***9
Dear Martina Stoecker,
Western Union is responding to your complaint to the HeloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state your son initiated a Western Union transaction to you that was paid out to someone else. You are requesting details on this transaction. Please be aware that Western Union’s contract is with the sender of this transaction. Unfortunately, our records do not reflect that we have authority from the sender to communicate with you directly; however, if the sender desires that Western Union may communicate with you on their behalf, we encourage you to have the sender complete and execute the authorization form with them specifically identifying you as the individual with whom Western Union can directly communicate. This form was emailed to you. Please be aware that any written authorization signed by the sender must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from the sender, Western Union will be able to provide you with information and hopefully a resolution to the issue raised in your complaint.
Please also be aware that in your complaint, you state that you are requesting to know the ID that was used to collect the transaction along with video from the agent location and documentation from previous case investigations between Western Union and your son.
As a financial institution, Western Union is required to comply with industry, legal and regulatory standards in the countries we do business in. Western Union cannot release documentation/information regarding the payee or any digital information regarding the individual who collected the transaction. If you should desire additional documentation regarding the individual and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy laws. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoena.
The aforementioned request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
12500 E. Belford Avenue, M21A2
Englewood, CO 80112
Email: ***
If you have any questions or concerns, please contact our Corporate Office directly by telephone at *** providing case reference number ***9. You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Western Union Reference Number ***9
Dear Martina Stoecker,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state your son initiated a Western Union transaction to you that was paid out to someone else. You are requesting details on this transaction. Please be aware that Western Union’s contract is with the sender of this transaction. Unfortunately, our records do not reflect that we have authority from the sender to communicate with you directly.
Please be aware that on several occasions, Western Union has emailed you a Third-Party release form requesting that you have it signed by the sender and it must also be notarized by a Notary Public. We have not received the completed form to date, therefore we are unable to process your request.
The written and notarized authorization can be sent via email directly to Western Union at ***.
Upon receipt of the signed and notarized authorization from the sender, Western Union will be able to provide you with information and hopefully a resolution to the issue raised in your complaint or you may have the sender contact us directly.
Please also be aware that in your complaint, you state that you are requesting to know the ID that was used to collect the transaction along with video from the agent location and documentation from previous case investigations between Western Union and your son.
As a financial institution, Western Union is required to comply with industry, legal and regulatory standards in the countries we do business in. Western Union cannot release documentation/information regarding the payee or any digital information regarding the individual who collected the transaction. If you should desire additional documentation regarding the individual and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy laws. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoena.
The aforementioned request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
12500 E. Belford Avenue, M21A2
Englewood, CO 80112
Email: ***
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at *** providing case reference number ***9. You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Western Union Reference Number ***9
Dear Martina Stoecker,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state your son initiated a Western Union transaction to you that was paid out to someone else. You are requesting details on this transaction. Please be aware that Western Union’s contract is with the sender of this transaction. Unfortunately, our records do not reflect that we have authority from the sender to communicate with you directly.
Please be aware that on several occasions, Western Union has emailed you a Third-Party release form requesting that you have it signed by the sender and it must also be notarized by a Notary Public. We have not received the completed form to date, therefore we are unable to process your request.
The written and notarized authorization can be sent via email directly to Western Union at ***.
Upon receipt of the signed and notarized authorization from the sender, Western Union will be able to provide you with information and hopefully a resolution to the issue raised in your complaint or you may have the sender contact us directly.
Please also be aware that in your complaint, you state that you are requesting to know the ID that was used to collect the transaction along with video from the agent location and documentation from previous case investigations between Western Union and your son.
As a financial institution, Western Union is required to comply with industry, legal and regulatory standards in the countries we do business in. Western Union cannot release documentation/information regarding the payee or any digital information regarding the individual who collected the transaction. If you should desire additional documentation regarding the individual and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy laws. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoena.
The aforementioned request can be submitted by law enforcement via the following channels:
Address: Western Union Financial Services, Inc.
Attn: Custodian of Records
12500 E. Belford Avenue, M21A2
Englewood, CO 80112
Email: ***
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at *** providing case reference number ***9. You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist