Western unioun *******

Hello Grant,

We are truly sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on 6/2/2023 that was addressed to our corporate headquarters. In your complaint, you indicate that you cannot believe how expensive Western Union services have become.

I am a specialist with the Executive Resolutions team at Western Union’s corporate headquarters, and I will handle your case.

When choosing a money transmitter, compare the transfer fees and exchange rates carefully. Fees and foreign exchange rates may vary by brand, channel, and location based on many factors. Fees and exchange rates are subject to change without notice. The typical exchange rate is adjusted 1-3 times a day; however, it can change at any given time of day, any number of times, subject to rapid and unpredictable currency changes. The exchange rate between our online services and retail agent locations may also vary depending on these factors.

Please refer to the Terms and Conditions section at www.westernunion.com for more information.

If you would like to discuss the issue further, our team is here for you. Do not hesitate to reach out.

At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.

If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.

Best regards,

David G
Executive Resolutions Team




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