1 reviews | Active since Oct 2013
Western Union stole my money.
While I was on a work trip to Burkina Faso (BF), I has to send some money home to South Africa. Went to the nearest Western Union outlet/retailer. Back in South Africa, the person I was sending money to was unable to withdraw it because they said I did not put down all of her names. They claimed that I had to supply all 3 of her names and surname as well as her ID number. I was told the only way either of us would get that money was if I went back to BF to have the retailer edit the recipient's names and add the other two or wait for the transaction to be reversed to the BF retailer and I can withdraw it myself. It's been six months and I still have not received my refund because I'm expected to travel 8000km for it. ******* service.
Good day
Thank you for bringing this to our attention. An Executive Resolutions representative will be in touch with you shortly.
Good day
Thank you for bringing this to our attention. An Executive Resolutions representative will be in touch with you shortly.
Western Union Reference Number: ***0
Dear customer,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to our corporate headquarters. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available.
At this time, we are in need of additional information in order to appropriately review your incident. In order to further assist Western Union in addressing your issue, please provide us with the following pieces information:
1. Please provide your full name, email address, phone number and address.
2. Please provide the Money Transfer Control Number (MTCN) related to your request.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. Please note, if the above referenced matter has been resolved, please notify us and we will close your incident.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 8:00 am – 5:00 pm (U.S.-Mountain Time), Monday through Friday.
Sincerely,
Western Union
Western Union Reference Number: ***0
Dear customer,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to our corporate headquarters. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available.
At this time, we are in need of additional information in order to appropriately review your incident. In order to further assist Western Union in addressing your issue, please provide us with the following pieces information:
1. Please provide your full name, email address, phone number and address.
2. Please provide the Money Transfer Control Number (MTCN) related to your request.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. Please note, if the above referenced matter has been resolved, please notify us and we will close your incident.
Please feel free to follow up with me directly if you have any additional questions or concerns. I am available between 8:00 am – 5:00 pm (U.S.-Mountain Time), Monday through Friday.
Sincerely,
Western Union
Western Union Reference Number: ***0
Dear customer,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to HelloPeter.com. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services.
At this time, we are in need of additional information in order to appropriately review your incident. In order to further assist Western Union in addressing your issue, please provide us with the following pieces information:
1. Please provide your full name, email address, phone number and address.
2. Please provide the Money Transfer Control Number (MTCN) related to your request.
Western Union considers this case closed since we have not received the requested details from you in order to review your case; however, if you provide the information, we will re-open your case. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0.
Sincerely,
The Western Union Executive Resolutions Team
Western Union Reference Number: ***0
Dear customer,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to HelloPeter.com. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services.
At this time, we are in need of additional information in order to appropriately review your incident. In order to further assist Western Union in addressing your issue, please provide us with the following pieces information:
1. Please provide your full name, email address, phone number and address.
2. Please provide the Money Transfer Control Number (MTCN) related to your request.
Western Union considers this case closed since we have not received the requested details from you in order to review your case; however, if you provide the information, we will re-open your case. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0.
Sincerely,
The Western Union Executive Resolutions Team
Dear Thato Leisie Ma***o,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to HelloPeter.com. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services.
Western Union processed a refund for the principal and charges on April 17, 2018 in the amount of 33241.00 CFA FRAN via Money Transfer Control Number (MTCN) ending with: ***-***-7591. The full number has been sent to you under separate cover. Your refund is available for pick up at any Western Union agent location in Burkina Faso.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0.
Sincerely,
The Western Union Executive Resolutions Team
Dear Thato Leisie Ma***o,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to HelloPeter.com. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services.
Western Union processed a refund for the principal and charges on April 17, 2018 in the amount of 33241.00 CFA FRAN via Money Transfer Control Number (MTCN) ending with: ***-***-7591. The full number has been sent to you under separate cover. Your refund is available for pick up at any Western Union agent location in Burkina Faso.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0.
Sincerely,
The Western Union Executive Resolutions Team
Dear Thato Leisie Ma***o,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to HelloPeter.com. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services. Please be advised that you will be able to collect your funds in South Africa with the same MTCN provided in our previous communication with you. A test question and the answer will be provided under separate cover. You will use this to collect the funds.
We would like to inform you that the currency and exchange rate in the new destination could differ from the currency and exchange rate of the country where you sent the original money transfer. As a result, your refund amount may not be equivalent to the amount originally sent.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0.
Sincerely,
The Western Union Executive Resolutions Team
Dear Thato Leisie Ma***o,
Western Union is writing in response to the complaint we received from you dated October 21, 2018 which was addressed to HelloPeter.com. In your complaint, you indicate that you need a refund for a money transfer you sent using Western Union services. Please be advised that you will be able to collect your funds in South Africa with the same MTCN provided in our previous communication with you. A test question and the answer will be provided under separate cover. You will use this to collect the funds.
We would like to inform you that the currency and exchange rate in the new destination could differ from the currency and exchange rate of the country where you sent the original money transfer. As a result, your refund amount may not be equivalent to the amount originally sent.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0.
Sincerely,
The Western Union Executive Resolutions Team