cV
charlene V
1 reviews | Active since Mar 2015
19 Nov 2022, 10:17
Western Union Springs Mall
I am only giving 1 star because I must rate service. Western union Springs Mall... You need to train your tellers to actually know the way things work and not misinform people. I have been shunted back and forth each time I have been there because of incorrect guidance. There were other clients there that have had to come back numerous times too. Your service delivery is extremely poor. Dissatisfied.
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Western Union's replyOfficial
24 Nov 2022, 18:48 Dear Charlene Viljoen,
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,”
Jesus, OP ID #926
Executive Resolutions Team
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
- The exact address and name of the agent location you went to collect the Money Transfer
- The transaction number (MTCN) that you collected if available
- Any other information you may consider relevant to your complaint
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,”
Jesus, OP ID #926
Executive Resolutions Team
Western Union's reply24 Nov 2022, 18:48
Official
Dear Charlene Viljoen,
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,”
Jesus, OP ID #926
Executive Resolutions Team
We are writing to follow up on our previous email where we requested to share additional information needed to investigate your concerns.
Please reply to this email and provide the following details:
- The exact address and name of the agent location you went to collect the Money Transfer
- The transaction number (MTCN) that you collected if available
- Any other information you may consider relevant to your complaint
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,”
Jesus, OP ID #926
Executive Resolutions Team