TM
Tshepo M
1 reviews | Active since Nov 2017
04 Jun 2019, 16:26
Western union, poorest service ever
I thought I found a easy way to send money until I need to do a refund. It turned out to be the worst experience of my life and the worst decision I have ever made. I spend four hours in a branch on an issue they say takes 20 minutes to resolve and I left without a solution. How is that for a 20 minutes turn around time on one issue.
Am I going to use it again? No, NEVER, will ever ask someone to use it? NEVER EVER AGAIN.
I HATE IT SO MUCH FOR WAISTING MY TIME and that of my colleague, who was left stranded in another country cause she couldn't get the money.
They don't even deserve a mention to anyone I know. Poorest service ever. That one star is too much for the service or lack of service I received.
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Replies (2)
Western Union's replyOfficial
07 Jun 2019, 15:47Good day Tshepo
Thank you for bringing this to our attention. An Executive Customer Service Representative is will in contact with you shortly.
Kind Regards
Western Union
Thank you for bringing this to our attention. An Executive Customer Service Representative is will in contact with you shortly.
Kind Regards
Western Union
Western Union's reply07 Jun 2019, 15:47
Official
Good day Tshepo
Thank you for bringing this to our attention. An Executive Customer Service Representative is will in contact with you shortly.
Kind Regards
Western Union
Thank you for bringing this to our attention. An Executive Customer Service Representative is will in contact with you shortly.
Kind Regards
Western Union
Western Union's replyOfficial
15 Jul 2019, 16:19 Dear Mr. Mojapelo: We are writing regarding your recent complaint to Hello Peter. In your complaint, you expressed concern regarding the time frame to process a refund. You stated that you waited several hours for the refund to be processed. You also stated that you will never use our services again. We have made several unsuccessful attempts to contact you regarding your complaints. In order to investigate your concerns, we will need to obtain some additional information from you regarding your transaction. Please provide the following information: • The Money Transfer Control Number (MTCN) • Your Name, Address and Telephone Number • Name of your Receiver Once we obtain the following information, we can investigate your concerns and provide a response. Please accept our apology for the inconvenience this matter may have caused you. Sincerely, The Western Union Executive Resolutions Team
Western Union's reply15 Jul 2019, 16:19
Official
Dear Mr. Mojapelo: We are writing regarding your recent complaint to Hello Peter. In your complaint, you expressed concern regarding the time frame to process a refund. You stated that you waited several hours for the refund to be processed. You also stated that you will never use our services again. We have made several unsuccessful attempts to contact you regarding your complaints. In order to investigate your concerns, we will need to obtain some additional information from you regarding your transaction. Please provide the following information: • The Money Transfer Control Number (MTCN) • Your Name, Address and Telephone Number • Name of your Receiver Once we obtain the following information, we can investigate your concerns and provide a response. Please accept our apology for the inconvenience this matter may have caused you. Sincerely, The Western Union Executive Resolutions Team