Western Union pathetic service

 Western Union Reference Number:  ***8    Dear Brian Classen,  Western Union is writing in response to the complaint we received from you dated 10/24/2019, which was submitted via HelloPeter. In your complaint, you indicate that you attempted to send funds to your wife in China; however, you mention that she was unable to get the money converted from U.S. Dollars.   Please be advised that we were unable to locate a transaction with the information you provided in your complaint; thus, we were unable to investigate this issue for you. Please ensure that when contacting us with an issue that you provide us with the Money Transfer Control Number. We attempted to contact you via the email you provided in your complaint on 11/11/2019, 11/13/2019, and 11/18/2019; however, we received no reply. We provided you with contact information should you wish to get back to us with the details of your Money Transfer in order to further investigate your concerns.  We sincerely apologize for any inconvenience you and the beneficiary may have experienced with the specified Western Union transaction and in using our services. As aforementioned, please feel free to contact us with the requested transaction details should you wish for us to further investigate your concerns.  Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***8. You may also contact me directly at the email address and phone number referenced in our emails between the hours of 6:00 AM to 3:00 PM, U.S. MST, Monday through Friday.  Sincerely,  The Western Union Executive Resolutions Team