VR
Vim R

1 reviews | Active since Sept 2018

14 Jun 2021, 20:12

Western Union Hatfield Pretoria

This branch ought to teach their staff professionalism. I wish there was no rating to give. I went to Western Union Hatfield branch in Pretoria to send some money. The two ladies working there had the audacity to tell me that my work permit is **** without even scanning it. I didn't expect a horrible service from foreign nationals just like me who should know how exactly work permits look like.

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Replies (1)
Western Union
Western Union's reply17 Jun 2021, 19:08
Official
Dear Vim Raf,
  
 We are writing to follow up on your concern as the requested information to proceed has not been received.
  
 I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
  
  • The date and time you visited the Western Union agent location in Hatfield Pretoria
  • Agent address and telephone number
  • Name of the store agent
  • MTCN if applicable.
 
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
 
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***  to be connected to me directly. You may also email us at ***.
 
Sincerely,
 
Sandra, OP ID #185
Executive Resolutions Team