1 reviews | Active since Feb 2018
Western Union Customer Services Shocking !!! Disgusting!!!Bull****!!
I am a Capitec Account Holder and only recently it has come to my attention i cannot send money out side the South African Borders. With a Capitec Account I was advised to send money through Western Union Well !!!! Firstly i was made to feel like a ********, as my documents weren't in order!!! I had my lease agreement with me ...but this was not excepted as proof of residence because of one error, yet attached to this document i had invoices of payments. I was really disgusted at the customer service its shocking. This consultant then highlighted the areas on the form i need to complete and said in front of my daughter !!! "Look at that notice on the wall, take a picture !!! That tells you what you need to send money!!! Like i was some little child at school. Now we dont live in the dark ages whereby we as South Africans have no friends over the South African borders!!!! So why are we questioned in this manner ??? I looked at other reviews on Western Union and it seems the norm for us to be treated like some type of ********, ***** person !!! As we are blocked ....to send money over the border of South Africa. Tell me or better lets all now what is the true reasons for this type of service. Who are your customers ???? As it seems the genuine customer / client cannot use your services. Do your home work as to the reason why South African citizens ( Capitec Account holders) need your services. Your company could be very successful in assisting us. One review says the consultant didnt believe that he was sending money to a friend for education ???? What??? Are you really serious. And not one person responded to his comment on this forum. Disgusting really So how exactly would Western Union like us to prove our honesty? A lie detector test?????
Although Western Union cannot locate any recent attempts to transact, we may not be able to complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
As we have mentioned previously, we were unable to complete your transaction because of the aforementioned reasons. Western Union is not accusing you of any wrongdoing, and you may be able to send money transfers through our service in the future. Unfortunately, we cannot provide you any additional information as to why your transaction may have been declined in the past. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0. You may also contact me directly at the email address and phone number referenced below between the hours of 8:30 AM - 5:00 PM ,U.S. MST, Monday through Friday. Sincerely, The Western Union Executive Resolutions Team
Although Western Union cannot locate any recent attempts to transact, we may not be able to complete your transaction at this time because we cannot verify the information you have provided regarding your transaction in order for us to comply with our legal obligations. We apologize for the inconvenience; however, we cannot provide you with any additional information regarding why your transaction was declined for legal and proprietary reasons. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
As we have mentioned previously, we were unable to complete your transaction because of the aforementioned reasons. Western Union is not accusing you of any wrongdoing, and you may be able to send money transfers through our service in the future. Unfortunately, we cannot provide you any additional information as to why your transaction may have been declined in the past. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***0. You may also contact me directly at the email address and phone number referenced below between the hours of 8:30 AM - 5:00 PM ,U.S. MST, Monday through Friday. Sincerely, The Western Union Executive Resolutions Team