RP
Rob P
1 reviews | Active since Jul 2012
18 Aug 2023, 19:03
Western Union are *******
Absolutely ******** - this company is *****ing my money.
I made a transfer from a country in East Africa to South Africa, however, I did not put the full name of the recipient (I left her middle name off the document).
I have now spent over 2 hours on the phone with the USA call center trying to get the correction done with zero success. They keep telling me to go to a branch that is 4000 Km away from me.
So 5 people who don't even understand geography are telling me to travel 4000 km back to a branch in a country I am no longer in.
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Replies (2)RP
Rob P's updateReviewer Update
23 Aug 2023, 21:34They sort me out perfectly and 100% satisfaction is achieved.
RP
Rob P's update23 Aug 2023, 21:34
Reviewer Update
They sort me out perfectly and 100% satisfaction is achieved.
Western Union's replyOfficial
24 Aug 2023, 00:08Hello Robert,
We are writing in response to the complaint received from you that was addressed to our corporate headquarters.
Thank you for the information shared.
Please note that we were able to successfully complete the name change on the three transactions, for MTCN: ***-***-1969, we just attempted again to complete the change and it was performed.
For all three transactions name change was processed without problems and the Receiver may now be able to collect funds.
We sincerely apologize for any inconveniences this situation may have caused you.
At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
We are writing in response to the complaint received from you that was addressed to our corporate headquarters.
Thank you for the information shared.
Please note that we were able to successfully complete the name change on the three transactions, for MTCN: ***-***-1969, we just attempted again to complete the change and it was performed.
For all three transactions name change was processed without problems and the Receiver may now be able to collect funds.
We sincerely apologize for any inconveniences this situation may have caused you.
At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Western Union's reply24 Aug 2023, 00:08
Official
Hello Robert,
We are writing in response to the complaint received from you that was addressed to our corporate headquarters.
Thank you for the information shared.
Please note that we were able to successfully complete the name change on the three transactions, for MTCN: ***-***-1969, we just attempted again to complete the change and it was performed.
For all three transactions name change was processed without problems and the Receiver may now be able to collect funds.
We sincerely apologize for any inconveniences this situation may have caused you.
At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
We are writing in response to the complaint received from you that was addressed to our corporate headquarters.
Thank you for the information shared.
Please note that we were able to successfully complete the name change on the three transactions, for MTCN: ***-***-1969, we just attempted again to complete the change and it was performed.
For all three transactions name change was processed without problems and the Receiver may now be able to collect funds.
We sincerely apologize for any inconveniences this situation may have caused you.
At Western Union, customer satisfaction is something we take very seriously, and quality service is our primary concern.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.