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vision M

1 reviews | Active since Nov 2015

10 Jun 2019, 13:01

Western Union and Bidvest wrangle

I did a western union transaction to send money to a cousin in China on the 26th May. The transaction itself waa done at Bidvest OR Tambo. My cousin failed to cash the money apparently because her western union card does not allow her to receive money done by a western union agent but only by western union themselves. Having gone back to the bank to get a refund. I have had no joy at all as western union refueses to release the money. I have spent countless hours at Bidvest in person, in the phone and traveling as a result of this. I still have not received the refund and despite Bidvest head office repeatedly calling western union to get the error sorted nothing has been done. I am getting frustrated with the lack of professional service and poor support from both Bidvest and Western Union staff. Surely this is a simple reversal that should only take a few minutes to process. This is utterly unacceptable and shockingly poor service by untrained personnel. Pathetic indeed in this time and age.

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Replies (2)
Western Union
Western Union's reply10 Jun 2019, 16:38
Official
Good day

Thank you for bringing this to our attention. An Executive  Customer Service Representative will be in contact with you shortly.

Kind Regards
Western Union 
Western Union
Western Union's reply15 Jul 2019, 16:16
Official
 Dear Vision Kudakwashe Magodora,  Western Union is writing in response to the compliant that you filed with the Hello Peter portal on June 12, 2019 regarding the inconvenience that you experienced with a transaction sent under MTCN ***.  We reviewed your request, and we confirmed that due to a technical error the agent that you visited was not able to pay the funds out. Our records reflect that the transaction had to be reinstated and that you successfully collected the funds on June 10, 2019.  We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.   Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***8. You may also email us at ***.  Sincerely,  Executive Resolutions Specialist Western Union