GB
Gilbert B
1 reviews | Active since Jul 2016
05 Oct 2020, 14:26
Western Union and Bidvest partnership is one of the worst service
I sent money abroad with Western Union via Bidvest Bank branch at Tygervalley mall in Cape Town on Saturday. The receiver was not served, reason being that one of her name was omitted. I went back to the branch on next Monday and Bidvest agent advised that they must refund me first and then, I can send the money again. A week later the agent is telling me that the money was retrieved. How can this happen? Is Western Union a joke or what!
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Western Union's replyOfficial
15 Oct 2020, 15:21Western Union Reference Number: ***
Dear Gilbert Mingambo,
Western Union is writing in response to the complaint we received from you dated 10/5/2020 which was addressed to our corporate headquarters. In your complaint, you indicate that your receiver's name was incorrectly entered on a transfer you sent and you went to the agent location to re-send the money but was informed that the money had already been paid.
Our records indicate that we refunded your transaction incorrectly and this did cause a delay, however; we re-issued the refund and you picked it up on 10/9/2020.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union's reply15 Oct 2020, 15:21
Official
Western Union Reference Number: ***
Dear Gilbert Mingambo,
Western Union is writing in response to the complaint we received from you dated 10/5/2020 which was addressed to our corporate headquarters. In your complaint, you indicate that your receiver's name was incorrectly entered on a transfer you sent and you went to the agent location to re-send the money but was informed that the money had already been paid.
Our records indicate that we refunded your transaction incorrectly and this did cause a delay, however; we re-issued the refund and you picked it up on 10/9/2020.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team