BT
Belinda T
1 reviews | Active since Dec 2019
11 Dec 2019, 16:21
Western Union
I learnt a R900 lesson. I tried sending money to Denmark using the Wester Union transfer service linked to the Absa banking app. The interface is terrible, the prompts are basic & there are no gates to check whether you have entered the correct details. It was my first & last time using it. Use TRANSFERWISE rather. It is cheaper & efficient with a good customer interface.
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Replies (2)
Western Union's replyOfficial
12 Dec 2019, 09:20Good day Belinda
Thank you for bringing this to our attention. A Western Union executive service consultant will be in touch with you shortly.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Western Union executive service consultant will be in touch with you shortly.
Kind Regards
Western Union
Best regards,
Western Union's reply12 Dec 2019, 09:20
Official
Good day Belinda
Thank you for bringing this to our attention. A Western Union executive service consultant will be in touch with you shortly.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Western Union executive service consultant will be in touch with you shortly.
Kind Regards
Western Union
Best regards,
Western Union's replyOfficial
07 Jan 2020, 14:46Dear Belinda Theron,
Western Union is writing in response to the complaint received from you on December 13, 2019 regarding your experience with using the Absa Banking app. Western Union has investigated the matter, and feedback has been provided to our partners in Absa; please be advised that Absa has the only WU mobile app platform in South Africa and although the issues that you described might be accurate, we are always looking for ways to improve the service that we provide our customers. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***5. You may also email us at ***. Sincerely, Executive Resolutions Department
Western Union is writing in response to the complaint received from you on December 13, 2019 regarding your experience with using the Absa Banking app. Western Union has investigated the matter, and feedback has been provided to our partners in Absa; please be advised that Absa has the only WU mobile app platform in South Africa and although the issues that you described might be accurate, we are always looking for ways to improve the service that we provide our customers. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***5. You may also email us at ***. Sincerely, Executive Resolutions Department
Best regards,
Western Union's reply07 Jan 2020, 14:46
Official
Dear Belinda Theron,
Western Union is writing in response to the complaint received from you on December 13, 2019 regarding your experience with using the Absa Banking app. Western Union has investigated the matter, and feedback has been provided to our partners in Absa; please be advised that Absa has the only WU mobile app platform in South Africa and although the issues that you described might be accurate, we are always looking for ways to improve the service that we provide our customers. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***5. You may also email us at ***. Sincerely, Executive Resolutions Department
Western Union is writing in response to the complaint received from you on December 13, 2019 regarding your experience with using the Absa Banking app. Western Union has investigated the matter, and feedback has been provided to our partners in Absa; please be advised that Absa has the only WU mobile app platform in South Africa and although the issues that you described might be accurate, we are always looking for ways to improve the service that we provide our customers. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***5. You may also email us at ***. Sincerely, Executive Resolutions Department
Best regards,