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Precious M
1 reviews | Active since Aug 2013
15 Jul 2022, 14:53
Waste of time.
You need a full day to receive or send funds at western union. 1 person working at the counter, service very slow no regards to customer care.
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Replies (1)
Western Union's replyOfficial
22 Jul 2022, 15:39 Reference Number: ***
Dear Precious Mahlangu,
Please note that we have concluded our investigation of your Complaint. Thank you for your patience while we carried out our investigation.
We have conducted a thorough investigation. We regret to inform you that we have found your complaint to be without merit for the following reasons.
We are writing to follow up on your concern as the requested information to proceed has not been received.
I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
-Please provide us with details about the store visited, the store name and physical address to properly review your concern.
-Please provide us with the most recent MTCN recorded at this store (if available)
-Please provide us with your full name as used in your transactions or a MyWU account number (if available)
-Please provide us with the most recent MTCN recorded at this store (if available)
-Please provide us with your full name as used in your transactions or a MyWU account number (if available)
I attempted to call you to the phone number included on your complaint but was unable to get through to you, please let me know your preferred time to be contacted for us to be able to provide timely updates regarding your case.
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
If you are not satisfied with the outcome of our investigation, you may refer your complaint to:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Telephone ***
Western Union considers customer service a top priority and we would like to thank you for bringing your Complaint to our attention.
Yours sincerely,
Javier Rodriguez
Western Union Customer Service
Western Union's reply22 Jul 2022, 15:39
Official
Reference Number: ***
Dear Precious Mahlangu,
Please note that we have concluded our investigation of your Complaint. Thank you for your patience while we carried out our investigation.
We have conducted a thorough investigation. We regret to inform you that we have found your complaint to be without merit for the following reasons.
We are writing to follow up on your concern as the requested information to proceed has not been received.
I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
-Please provide us with details about the store visited, the store name and physical address to properly review your concern.
-Please provide us with the most recent MTCN recorded at this store (if available)
-Please provide us with your full name as used in your transactions or a MyWU account number (if available)
-Please provide us with the most recent MTCN recorded at this store (if available)
-Please provide us with your full name as used in your transactions or a MyWU account number (if available)
I attempted to call you to the phone number included on your complaint but was unable to get through to you, please let me know your preferred time to be contacted for us to be able to provide timely updates regarding your case.
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
If you are not satisfied with the outcome of our investigation, you may refer your complaint to:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Telephone ***
Western Union considers customer service a top priority and we would like to thank you for bringing your Complaint to our attention.
Yours sincerely,
Javier Rodriguez
Western Union Customer Service