EM
Elizabeth M
1 reviews | Active since May 2022
18 May 2022, 13:58
Very poor customer service at Western Union Festival mall, Kempton park.
On the 14th of May 2022 I accompanied my daughter to Western union Festival mall in Kempton park to collect money sent by her friend.We greeted and asked the lady who was supposedly assisting us how it all works,the unfriendly and cold welcome was so overwhelming, we asked her what the exchange rate was and she had no idea and she had an attitude, I asked her why she had such a bad attitude and she told me to sit down or she will show me her "other side", I asked her what I had done wrong and she flatly refused to help us and told us to go and get help somewhere else.We went to ABSA bank which is just opposite and told the lady who helped us what had transpired and she told us we were not the only ones complaining about the lady.Please do something about this before it gets out of hand.I will not be going back there again if she is still around.
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Western Union's replyOfficial
23 May 2022, 23:13Western Union reference number ***
Dear Elizabeth Mbasa,
We are writing in response to the complaint received from you dated May 14, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that on May 14 you accompanied your daughter to a Western Union location in Festival mall at Kempton park to collect some funds that were sent to her. You received an unfriendly and cold welcome from the teller and when you asked her about the exchange rate she was unable to give you information and had an attitude. You asked her why she was acting like that and she responded by telling you to sit down or else she would show her other side. The teller refused to help you and told you to get help somewhere else.
We are writing to follow up on your concern as the requested information to proceed has not been received.
Can you please clarify if your daughter was seeking assistance to send or receive funds?
Even if the agent at the location refused to assist you, if the transaction was already created it should appear within our systems with the number you provided. If the complaint is about the agent refusing to send the funds then I can escalate this with the information I already have, if the complaint is about the agent refusing to pay out the funds then we do need to confirm the MTCN as the ones you provided do not give a match.
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Dear Elizabeth Mbasa,
We are writing in response to the complaint received from you dated May 14, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that on May 14 you accompanied your daughter to a Western Union location in Festival mall at Kempton park to collect some funds that were sent to her. You received an unfriendly and cold welcome from the teller and when you asked her about the exchange rate she was unable to give you information and had an attitude. You asked her why she was acting like that and she responded by telling you to sit down or else she would show her other side. The teller refused to help you and told you to get help somewhere else.
We are writing to follow up on your concern as the requested information to proceed has not been received.
Can you please clarify if your daughter was seeking assistance to send or receive funds?
Even if the agent at the location refused to assist you, if the transaction was already created it should appear within our systems with the number you provided. If the complaint is about the agent refusing to send the funds then I can escalate this with the information I already have, if the complaint is about the agent refusing to pay out the funds then we do need to confirm the MTCN as the ones you provided do not give a match.
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Western Union's reply23 May 2022, 23:13
Official
Western Union reference number ***
Dear Elizabeth Mbasa,
We are writing in response to the complaint received from you dated May 14, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that on May 14 you accompanied your daughter to a Western Union location in Festival mall at Kempton park to collect some funds that were sent to her. You received an unfriendly and cold welcome from the teller and when you asked her about the exchange rate she was unable to give you information and had an attitude. You asked her why she was acting like that and she responded by telling you to sit down or else she would show her other side. The teller refused to help you and told you to get help somewhere else.
We are writing to follow up on your concern as the requested information to proceed has not been received.
Can you please clarify if your daughter was seeking assistance to send or receive funds?
Even if the agent at the location refused to assist you, if the transaction was already created it should appear within our systems with the number you provided. If the complaint is about the agent refusing to send the funds then I can escalate this with the information I already have, if the complaint is about the agent refusing to pay out the funds then we do need to confirm the MTCN as the ones you provided do not give a match.
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Dear Elizabeth Mbasa,
We are writing in response to the complaint received from you dated May 14, 2022, that was addressed to our corporate headquarters. In your complaint, you indicate that on May 14 you accompanied your daughter to a Western Union location in Festival mall at Kempton park to collect some funds that were sent to her. You received an unfriendly and cold welcome from the teller and when you asked her about the exchange rate she was unable to give you information and had an attitude. You asked her why she was acting like that and she responded by telling you to sit down or else she would show her other side. The teller refused to help you and told you to get help somewhere else.
We are writing to follow up on your concern as the requested information to proceed has not been received.
Can you please clarify if your daughter was seeking assistance to send or receive funds?
Even if the agent at the location refused to assist you, if the transaction was already created it should appear within our systems with the number you provided. If the complaint is about the agent refusing to send the funds then I can escalate this with the information I already have, if the complaint is about the agent refusing to pay out the funds then we do need to confirm the MTCN as the ones you provided do not give a match.
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.