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Bettina W

1 reviews | Active since Jun 2010

18 Jul 2019, 11:41

Very bad service

On the 07 of July at about 18:00 I went with my sister and her daughter, they here visiting from overseas, my sister needed to change dollars to Rands, the man at the desk of western union in canal walk, next to entrance 2,I think his name was Anton, was very very rude to them, my sister give him the passport and then he complained he can't changed because her daughter was holding the dollars, we find this very rude, as they mother and daughter traveling and was the mothers money as she paid for everything for he daughter. The man didn't even ask to see her daughters passport, he just said cant do the transaction, and spoke in a very rude manner. Very disappointing... They still very upset.

0
Replies (3)
Western Union
Western Union's reply18 Jul 2019, 11:58
Official
Good day Bettina W

Thank you for bringing this to our attention. A Western Union Executive Consultant will be in touch with you in due course.

Kind Regards
Western Union
Western Union
Western Union's reply18 Jul 2019, 18:48
Official
 Dear Ms. Bettina,  Western Union is writing in response to the complaint we received from you dated 07/18/2019 which was addressed to our corporate headquarters via the Hello Peter portal. In your complaint, you indicate that you attended with your sister and her daughter to a Western Union agent location and the cashier was rude towards you.  I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available.  I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.  Western Union considers this case in progress. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***9. You may also email us at ***.  Sincerely,  The Western Union Executive Resolutions Team 
Western Union
Western Union's reply01 Aug 2019, 16:05
Official
 
Dear Ms. Bettina, 


Western Union is writing in response to the complaint we received from you dated 07/18/2019 which was addressed to our corporate headquarters via the Hello Peter portal. In your complaint, you indicate that you accompanied your sister and her daughter to a Western Union agent location and the cashier was rude towards you. 


Western Union has investigated your case. Western Union prides itself on delivering a superior customer experience.  It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.  We are currently working with our business partners in order to address the issues you experienced in the specified agent location and our representatives. 


We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. 


Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***9. You may also email us at ***. 


Sincerely, 


The Western Union Executive Resolutions Team