Unsatisfacory response

The feedback I received after a week of Western Union supposedly investigating my previous complaint regarding a refusal of pay-out, was vague and unsatisfactory.<br> I still have no idea of what the problem was or why I was blocked.<br> I would appreciate my actual question being answered, instead of being asked to complete a form so I can be reviewed for whatever the reason may be.<br> Why was I blocked in the first place??