Unprofessional Service at your Lesotho your staff is refusing to give my sister the money

Item: Western Union
Rating: 1
Author: Palesa S

Dear Western Union

We sent money to my sister in Lesotho on the 02 January 2020 using Western Union and proof of payment can be sent to you upon request. The tracking number for payment is (MTCN) ***. My Sister Belina went to your western union office in Lesotho many times without success of withdrawing the money. Your staff is refusing to allow my sister to refund the money. They requested that she brings a letter from the chief which she did. They then requested that she gives the address we used to send the money. We then gave them the address including proof of payment and tracking number. They are still refusing to allow my sister to withdraw the money. Your western union office in lesotho staff is extremely unprofessional. I now regret using Western Union to send this money because of the bad service we are getting. Below is my Sister Belina’s Number +***7. She needs the money to pay for school and time is no longer on our side. Attached is details for your Lesotho western union office where my sister went to collect the money.

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Western Union's replyOfficial

05 Feb 2020, 19:12

Western Union Reference Number: ***2

Dear Siyabonga Mkhize,

Western Union is writing in response to the complaint we received from you dated 01/22/2020 which was addressed to Western Union via Hello Peter. In your complaint, you indicate that your receiver was unable to collect funds that you sent them through Western Union.

We have determined that your transaction is available for pick up and there is no hold on the Money Transfer which would prevent payout. Unfortunately, we are unable to discuss any details of your transaction directly with the receiver considering our contract is strictly with you as the sender. In our communications with you, you provided the receiver's phone number and asked that someone assist them with the payout of these funds.

Western Union contacted the Regional Operations Manager of South Africa and they confirmed that they will be arranging the payment with this location and that they will follow up with your receiver by phone to schedule and assist with the payout of these funds. I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.

Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***2. You may also contact me directly at the email address and phone number referenced below between the hours of 9:00 AM - 5:00 PM,U.S. MST, Monday through Friday.

Sincerely,

Caleb Cameron

Executive Resolutions Team

Executive Resolutions Specialist

7001 East Belleview Avenue, Denver, CO 80237

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Western Union's reply05 Feb 2020, 19:12

Official