BM
Babalwa M
1 reviews | Active since Jun 2019
27 Jun 2019, 14:38
Unprofessional behavior
The service by your consultant Sweetness Ngomane (pregnant lady, just Incase she gave me the wrong name) at your Park Station branch is very poor. She is unprofessional and unwilling to do her job, she has no consideration of the customers time.
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Replies (2)
Western Union's replyOfficial
27 Jun 2019, 14:42Good day Babalwa
Thank you for bringing this to our attention. A Western Union Executive Consultant will be in contact with you for further details.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Western Union Executive Consultant will be in contact with you for further details.
Kind Regards
Western Union
Best regards,
Western Union's reply27 Jun 2019, 14:42
Official
Good day Babalwa
Thank you for bringing this to our attention. A Western Union Executive Consultant will be in contact with you for further details.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Western Union Executive Consultant will be in contact with you for further details.
Kind Regards
Western Union
Best regards,
Western Union's replyOfficial
17 Jul 2019, 15:53 July 16, 2019 Western Union Reference Number: ***3
Ms. Babalwa Mali South Africa Dear Ms. Babalwa Mali, Western Union is responding to your complaint you placed through Hello Peter.com. In your complaint you indicated that a Paying Agent by the name of Sweetness Ngomane is providing poor customer service.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. On July 9, 2019 via an email communication, you provided limited details of the exact location of the agent. We have been attempting to obtain from you further details in reference to the Western Union Agent and information surrounding the incident; however, we have not received a response since then. Please provide those details to us so we may further investigate your concerns. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***3). You may also email us at ***. Sincerely,
The Western Union Executive Resolutions Team
Ms. Babalwa Mali South Africa Dear Ms. Babalwa Mali, Western Union is responding to your complaint you placed through Hello Peter.com. In your complaint you indicated that a Paying Agent by the name of Sweetness Ngomane is providing poor customer service.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. On July 9, 2019 via an email communication, you provided limited details of the exact location of the agent. We have been attempting to obtain from you further details in reference to the Western Union Agent and information surrounding the incident; however, we have not received a response since then. Please provide those details to us so we may further investigate your concerns. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***3). You may also email us at ***. Sincerely,
The Western Union Executive Resolutions Team
Best regards,
Western Union's reply17 Jul 2019, 15:53
Official
July 16, 2019 Western Union Reference Number: ***3
Ms. Babalwa Mali South Africa Dear Ms. Babalwa Mali, Western Union is responding to your complaint you placed through Hello Peter.com. In your complaint you indicated that a Paying Agent by the name of Sweetness Ngomane is providing poor customer service.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. On July 9, 2019 via an email communication, you provided limited details of the exact location of the agent. We have been attempting to obtain from you further details in reference to the Western Union Agent and information surrounding the incident; however, we have not received a response since then. Please provide those details to us so we may further investigate your concerns. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***3). You may also email us at ***. Sincerely,
The Western Union Executive Resolutions Team
Ms. Babalwa Mali South Africa Dear Ms. Babalwa Mali, Western Union is responding to your complaint you placed through Hello Peter.com. In your complaint you indicated that a Paying Agent by the name of Sweetness Ngomane is providing poor customer service.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. On July 9, 2019 via an email communication, you provided limited details of the exact location of the agent. We have been attempting to obtain from you further details in reference to the Western Union Agent and information surrounding the incident; however, we have not received a response since then. Please provide those details to us so we may further investigate your concerns. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: (***3). You may also email us at ***. Sincerely,
The Western Union Executive Resolutions Team
Best regards,