they must shut down

I have never been this embarrassed in my life! I've been using western union for over 7 years now but lately they treat me like a ********. A relative sent me money from portugal to fend for my son and I and they made me wait for over 2 hours saying it's under review until my legs were sinking from standing in the line and my 3 year old son was restless. I have no food in my house and was hoping I'd buy a few items with the money. After waiting for 2 hours I was told that they have compliance issues and only the sender will be told why. They even refused to help me with the number to call and voice my query. Do they even care about their customers? Do they even know some of the difficult sitiations people are going through both to earn the money and send to their loved ones or receive money from their loved ones? How dare they make me stranded in a shopping mall with my son with no money yet someone sent me money and I have all the proper required documentation. I wish for an unexpected worst crisis to happen to Western Union and let them loose their trading licence and shut down or else let them wake up and start delivering the services they advertise with efficiency.