zS
zingisa S
1 reviews | Active since Jun 2016
21 Feb 2019, 15:14
terrible service
The service at Bid vest Western Union is the most disgusting ever am so tiered of how these people interrogate and bully us. Now after a year of finding other alternatives to receive money from abroad my name is still blocked. guess what they want me to bring the addresses of people that have sent me money in the past and am not sure exactly where on earth do they expect me to get those names as i really do not know where i will start myself. i run online business and this is the only for my clients /customers send me money am i now expected to call those people to ask for this information as the last time i used this service was back in 2017.
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zingisa S's updateReviewer Update
27 Feb 2019, 12:37Still no response from this company am so sick and tired of how this organisation is being run can someone from the complaints department at least call me or email ive waited over a week for you guys to respond .
zS
zingisa S's update27 Feb 2019, 12:37
Reviewer Update
Still no response from this company am so sick and tired of how this organisation is being run can someone from the complaints department at least call me or email ive waited over a week for you guys to respond .
Western Union's replyOfficial
15 Apr 2019, 15:55 Western Union Reference Number: ***9 Dear Zingisa Sitole, Western Union is writing in response to the complaint we received from you dated 03/19/2019 which was addressed to HelloPeter.com. In your complaint, you indicate that you are not able to receive money using our services. We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from ******** activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. For this decision to be further reviewed, please complete the Consumer Questionnaire (provided under separate cover) and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
· Validation of your source of income · Purpose of sending or receiving funds · Relationship to the counter parties You may send this information via email to *** or mail it to: Western Union Compliance Department P.O. Box 7000 Englewood, CO 80*** Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team
· Validation of your source of income · Purpose of sending or receiving funds · Relationship to the counter parties You may send this information via email to *** or mail it to: Western Union Compliance Department P.O. Box 7000 Englewood, CO 80*** Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team
Western Union's reply15 Apr 2019, 15:55
Official
Western Union Reference Number: ***9 Dear Zingisa Sitole, Western Union is writing in response to the complaint we received from you dated 03/19/2019 which was addressed to HelloPeter.com. In your complaint, you indicate that you are not able to receive money using our services. We have reviewed your concerns and Western Union has declined your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from ******** activity. We apologize for the inconvenience; however, we cannot provide specific details about why your transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Please note that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. For this decision to be further reviewed, please complete the Consumer Questionnaire (provided under separate cover) and provide the following information in writing which may or may not have been previously requested by our Compliance Department:
· Validation of your source of income · Purpose of sending or receiving funds · Relationship to the counter parties You may send this information via email to *** or mail it to: Western Union Compliance Department P.O. Box 7000 Englewood, CO 80*** Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team
· Validation of your source of income · Purpose of sending or receiving funds · Relationship to the counter parties You may send this information via email to *** or mail it to: Western Union Compliance Department P.O. Box 7000 Englewood, CO 80*** Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union. All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team