FM
Funeka M
1 reviews | Active since Feb 2016
12 Jun 2019, 17:31
Stinking service
Today (12/06/2019) at 16:35 I got to Western Union Yeoville and the security guard tells me it is closed already. As I explain to him that the closing time is 17:00 (displayed) , he uses a remote to close the door (turns from green to red) and he tells me that my emphasis on 17:00 closing time is like “going to Nandos and complain there is head n feet on a full chicken”. He then dares me on “what are you going to do about it?”. At that moment it dawned am sealing with a ***** and I quietly left.
Helpful (0)
Replies (2)0
Replies (2)
Western Union's replyOfficial
13 Jun 2019, 08:37Good day Funeka
Thank you for bringing this to our attention. A Customer Service Executive will be in touch with you in due course.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Customer Service Executive will be in touch with you in due course.
Kind Regards
Western Union
Best regards,
Western Union's reply13 Jun 2019, 08:37
Official
Good day Funeka
Thank you for bringing this to our attention. A Customer Service Executive will be in touch with you in due course.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Customer Service Executive will be in touch with you in due course.
Kind Regards
Western Union
Best regards,
Western Union's replyOfficial
25 Jun 2019, 22:06 Western Union Reference Number: ***1
Dear Funeka M,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you indicate that: you experienced dissatisfactory service at a Western Union agent location at Yeoville. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Please be aware that Western Union has multiple Western Union agents in the location you provided. Western Union has made several attempts to contact you to obtain additional information for us to conduct an investigation, but we have not received a response to date. In order for Western Union to conduct an investigation, we require that you provide us with the below details concerning the Western Union agent location: *Date and Time, you visited the location
* Name of Location and Agent
* Address and Telephone number of the agent location
* MTCN (Money Transfer Control Number) if available
You may submit this information to our Executive Specialist at the email address provided below. Upon receipt of the requested information, we will reopen your case and proceed with an investigation. Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Dear Funeka M,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you indicate that: you experienced dissatisfactory service at a Western Union agent location at Yeoville. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Please be aware that Western Union has multiple Western Union agents in the location you provided. Western Union has made several attempts to contact you to obtain additional information for us to conduct an investigation, but we have not received a response to date. In order for Western Union to conduct an investigation, we require that you provide us with the below details concerning the Western Union agent location: *Date and Time, you visited the location
* Name of Location and Agent
* Address and Telephone number of the agent location
* MTCN (Money Transfer Control Number) if available
You may submit this information to our Executive Specialist at the email address provided below. Upon receipt of the requested information, we will reopen your case and proceed with an investigation. Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Best regards,
Western Union's reply25 Jun 2019, 22:06
Official
Western Union Reference Number: ***1
Dear Funeka M,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you indicate that: you experienced dissatisfactory service at a Western Union agent location at Yeoville. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Please be aware that Western Union has multiple Western Union agents in the location you provided. Western Union has made several attempts to contact you to obtain additional information for us to conduct an investigation, but we have not received a response to date. In order for Western Union to conduct an investigation, we require that you provide us with the below details concerning the Western Union agent location: *Date and Time, you visited the location
* Name of Location and Agent
* Address and Telephone number of the agent location
* MTCN (Money Transfer Control Number) if available
You may submit this information to our Executive Specialist at the email address provided below. Upon receipt of the requested information, we will reopen your case and proceed with an investigation. Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Dear Funeka M,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you indicate that: you experienced dissatisfactory service at a Western Union agent location at Yeoville. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Please be aware that Western Union has multiple Western Union agents in the location you provided. Western Union has made several attempts to contact you to obtain additional information for us to conduct an investigation, but we have not received a response to date. In order for Western Union to conduct an investigation, we require that you provide us with the below details concerning the Western Union agent location: *Date and Time, you visited the location
* Name of Location and Agent
* Address and Telephone number of the agent location
* MTCN (Money Transfer Control Number) if available
You may submit this information to our Executive Specialist at the email address provided below. Upon receipt of the requested information, we will reopen your case and proceed with an investigation. Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Best regards,