MD
Matthew D
1 reviews | Active since Dec 2021
08 Dec 2021, 15:25
Shocking Banking with Western union
The service is shocking I needed to sent funds to my family and after deducting the funds from my card they cancelled the transaction to send. Now I’m still waiting to be refunded my money after 5 days I still have not received anything and nobody answers my calls at the canal walk branch where used their services. Shocking how they can take so long to refund a person’s money after they cancelled the transaction to send.
Regards Matt
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Western Union's replyOfficial
10 Dec 2021, 18:13 Western Union reference number: *** Dear Matthew Dix, We are writing to follow up on your concern as the requested information to proceed has not been received. I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information: The agent location business name
The agent’s address (if known)
The date and time of your visit
The MTCN – Money Transfer Control Number
The sender’s name as it is on the transaction
The payee’s name as it is on the transaction
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement. If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***. Sincerely, Oluseyi, OP ID OOL Executive Resolution Specialist Executive Resolutions Team
The agent’s address (if known)
The date and time of your visit
The MTCN – Money Transfer Control Number
The sender’s name as it is on the transaction
The payee’s name as it is on the transaction
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement. If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***. Sincerely, Oluseyi, OP ID OOL Executive Resolution Specialist Executive Resolutions Team
Western Union's reply10 Dec 2021, 18:13
Official
Western Union reference number: *** Dear Matthew Dix, We are writing to follow up on your concern as the requested information to proceed has not been received. I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information: The agent location business name
The agent’s address (if known)
The date and time of your visit
The MTCN – Money Transfer Control Number
The sender’s name as it is on the transaction
The payee’s name as it is on the transaction
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement. If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***. Sincerely, Oluseyi, OP ID OOL Executive Resolution Specialist Executive Resolutions Team
The agent’s address (if known)
The date and time of your visit
The MTCN – Money Transfer Control Number
The sender’s name as it is on the transaction
The payee’s name as it is on the transaction
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement. If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***. Sincerely, Oluseyi, OP ID OOL Executive Resolution Specialist Executive Resolutions Team