LM
LEHLOHONOLO M
1 reviews | Active since Dec 2016
25 Mar 2021, 15:04
SERVICE HORRIBLE !!!!!!!!!!!
Today 25/03/2021, i went to Western Union at Johannesburg Rissik street and it was my first time sending money. The gentlemen who was working today ( don't know his name) said i should have my ID and proof of residence ( he said either a bank statement but not limited to only a bank statement) i decided to go back to the office and print out my e-toll statement since it has my address.
I went back to Western Union with my e-toll statement only to find out that they don't take e-toll statement, when i asked the gentlemen why he did not tell me full information of what they consider as proof of residence the 1st time i came; his like....i did not ask. Whose job is it to give people full information to clients!?
He was rude and unprofesstional
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Western Union's replyOfficial
01 Apr 2021, 15:41Dear Hloni, Western Union is writing in response to the complaint we received from you dated 25/03/2021 which was addressed to Hello Peter. In your complaint, you indicate that you were not advised of the requirements/identification necessary to initiate or collect a retail transaction.Western Union has investigated your complaint. Please be advised that typically the partner would not payout a transaction if the customer's passport has expired. The location has been contacted and advised of available exceptions due to COVID-19 in order to accommodate specific customer circumstances. They were also provided training and instruction regarding those exceptions. This location also attempted to contact you for follow up but was unsuccessful.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Caleb, OP ID # 010Executive Resolutions Teamref:_00D15F40r._5001C1fCtwI:ref
Western Union's reply01 Apr 2021, 15:41
Official
Dear Hloni, Western Union is writing in response to the complaint we received from you dated 25/03/2021 which was addressed to Hello Peter. In your complaint, you indicate that you were not advised of the requirements/identification necessary to initiate or collect a retail transaction.Western Union has investigated your complaint. Please be advised that typically the partner would not payout a transaction if the customer's passport has expired. The location has been contacted and advised of available exceptions due to COVID-19 in order to accommodate specific customer circumstances. They were also provided training and instruction regarding those exceptions. This location also attempted to contact you for follow up but was unsuccessful.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***. Sincerely, Caleb, OP ID # 010Executive Resolutions Teamref:_00D15F40r._5001C1fCtwI:ref