1 reviews | Active since Oct 2011
Sandton branch asking for IDs of senders from recipients to collect money
<p>Hello</p> <p> </p> <p>I would like to know why Sandton Bidvest Branch is asking recipients of funds to submit the ID of the sender (who is in another country) before they issue the funds? </p> <p> </p> <p>Has there been any amendment to the existing law regulating the transmission of funds internationally? Please just respond here, thanks</p>
Dear customer,
We want to thank you for bringing this matter to our attention. For Western Union, customer experience is very important.
We are currently investigating your concerns; however, Western Union needs to verify additional information of the transaction.
- Address of the Agent Location
- Money Transfer Control Number (MTCN) involved
This information will be required in order for us to complete the investigation. Upon the receipt of the information we will continue to follow up until a resolution is provided to you.
In the meantime, if you have any additional questions or require further assistance, please do not hesitate to contact us.
Best regards,
The Executive Resolutions Team
Dear customer,
We want to thank you for bringing this matter to our attention. For Western Union, customer experience is very important.
We are currently investigating your concerns; however, Western Union needs to verify additional information of the transaction.
- Address of the Agent Location
- Money Transfer Control Number (MTCN) involved
This information will be required in order for us to complete the investigation. Upon the receipt of the information we will continue to follow up until a resolution is provided to you.
In the meantime, if you have any additional questions or require further assistance, please do not hesitate to contact us.
Best regards,
The Executive Resolutions Team
Dear customer,
Western Union is writing in response to the complaint received from you through the Hello Peter portal.
Western Union has attempted to contact you on several occasions; however, we have not been able to reach you. Please be aware that in order to investigate this matter we will require the below information:
- Name and address of the Agent Location
- Money Transfer Control Number (MTCN) involved and;
- Your name
Upon receipt of the aforementioned details, we will reopen your case. If you have any additional questions or concerns regarding this complaint or resolution, please email us at ***, and provide the Western Union Reference #: ***8.
Best regards,
The Executive Resolutions Team
Dear customer,
Western Union is writing in response to the complaint received from you through the Hello Peter portal.
Western Union has attempted to contact you on several occasions; however, we have not been able to reach you. Please be aware that in order to investigate this matter we will require the below information:
- Name and address of the Agent Location
- Money Transfer Control Number (MTCN) involved and;
- Your name
Upon receipt of the aforementioned details, we will reopen your case. If you have any additional questions or concerns regarding this complaint or resolution, please email us at ***, and provide the Western Union Reference #: ***8.
Best regards,
The Executive Resolutions Team