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monique G

1 reviews | Active since Sept 2016

29 Sept 2016, 09:21

RUN FOR COVER GAP INSURANCE

<p>I have had gap Cover for over three years and co payment cover for 8 months, as i honest;ly thought I would be covered, according to their advertising, they covered the difference between medical aid rates and specialists costs. What a laugh, right up until you want the money they are all helpful. I Dealt with Marelize Goosen of Insuremed who now says it was a non PMB admission (IT MEANS IF YOU ARE NOT DYING AND NOT AN IMMEDIATE EMERGENCY YOU ARE NOT COVERED even if the initial claim one week ago was an emergency) I had to look that little piece of information up on the internet. and therefor it is not covered, but nowhere in her advertising does it state this. And now she says it is the broker Charmaine Bester from OPTIVEST responsibility. But she was quite happy to get her commission from my payments for GAP COVER and yours every month. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Western Union
Western Union's reply03 Oct 2016, 15:27
Official

Dear Monique Gossip,

This is in response to the complaint you filed with Hello Peter. We sincerely apologize for the problems you have experienced.

Please know that in an attempt to conduct research into your complaint, we have exhausted all of our resources to find a transaction under your name or a potential profile in our system; however, no records were found.

Based on our findings and the information provided to us, we believe this complaint is intended to another company.

Western Union considers this case closed. If should you have any further questions, please do not hesitate to contact us.

Thank you

Executive Resolutions Team