DC
Des C
1 reviews | Active since Mar 2019
17 Jan 2022, 16:58
Reply to Western Union's contradictory response
In reply to Western Uion's response to my previous review. How interesting. I received a direct mail from Julia, OP ID JRA, Executive Resolutions Team of Western Union on 14 January 2022, evidently in contravention of the policy stated in the above response, to which I rep****, providing all the requested information. Clearly the right hand does not know what the left hand is doing at WU. To answer Hello Peter's question whether I would recommend WU - No, absolutely not. The business being conducted is between me and my client, WU is merely a conduit for payment (clearly a useless one). I will forward the above response to my client and agree on a more efficient method.
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Western Union's replyOfficial
16 Aug 2022, 20:03Dear Desmond Collier,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services.
Please be advised that you were requested to provide additional information for us to be able to assist you with your concern. After requested information was received, we were able to verify the final status of the transaction.
Please be informed that money transfer in question was refunded back to the sender. Kindly advise the sender to contact Western Union directly for further assistance.
Please note that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Julia, OP ID JRA
Executive Resolutions Team
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services.
Please be advised that you were requested to provide additional information for us to be able to assist you with your concern. After requested information was received, we were able to verify the final status of the transaction.
Please be informed that money transfer in question was refunded back to the sender. Kindly advise the sender to contact Western Union directly for further assistance.
Please note that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Julia, OP ID JRA
Executive Resolutions Team
Western Union's reply16 Aug 2022, 20:03
Official
Dear Desmond Collier,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services.
Please be advised that you were requested to provide additional information for us to be able to assist you with your concern. After requested information was received, we were able to verify the final status of the transaction.
Please be informed that money transfer in question was refunded back to the sender. Kindly advise the sender to contact Western Union directly for further assistance.
Please note that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Julia, OP ID JRA
Executive Resolutions Team
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services.
Please be advised that you were requested to provide additional information for us to be able to assist you with your concern. After requested information was received, we were able to verify the final status of the transaction.
Please be informed that money transfer in question was refunded back to the sender. Kindly advise the sender to contact Western Union directly for further assistance.
Please note that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
Julia, OP ID JRA
Executive Resolutions Team