ML
Mariette L
1 reviews | Active since Oct 2014
02 Aug 2016, 10:45
refusing to release funds
<p>I have been contacting western union forbweeks with regards to a refund. I sent money to SA from Cambodia, but the person set to receive it was denied access to the money for nongood reason. </p> <p>I have spent hours on the phone and countless emails to have this refunded to me (i am now back in SA) with no result. I have followed all instructions and protocols for a refund but no result. This is absolutely rediculous i need this sorted out immediately </p>
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Replies (2)
Western Union's replyOfficial
08 Aug 2016, 14:50Dear Mariette Ling,
Western Union is responding to your complaint with HelloPeter.
In your complaint you stated that you have been attempting to obtain a refund on your transaction, but were unable to do so.
We are currently investigating this matter on your behalf. However, we require additional information about the issue(s) you have encountered.
Please provide the following:
The Money Transfer Control Number;
The sender's complete name;
The receiver's complete name;
The date and, if possible, time of your phone calls to WU;
Copies of the communications with WU (emails, letters, etc.)
The more information you provide, the faster we may be able to assist you.
Kind Regards,
The Executive Resolutions Team
Best regards,
Western Union's reply08 Aug 2016, 14:50
Official
Dear Mariette Ling,
Western Union is responding to your complaint with HelloPeter.
In your complaint you stated that you have been attempting to obtain a refund on your transaction, but were unable to do so.
We are currently investigating this matter on your behalf. However, we require additional information about the issue(s) you have encountered.
Please provide the following:
The Money Transfer Control Number;
The sender's complete name;
The receiver's complete name;
The date and, if possible, time of your phone calls to WU;
Copies of the communications with WU (emails, letters, etc.)
The more information you provide, the faster we may be able to assist you.
Kind Regards,
The Executive Resolutions Team
Best regards,
Western Union's replyOfficial
31 Aug 2016, 16:50Dear Mariette Ling,
We have now completed our investigation and will address your concerns accordingly.
Our records indicate that you requested a refund on your transaction; however, you advised Western Union that you were no longer in the country where the transaction was originally sent from - you were no longer in Cambodia. For security purposes, we requested additional information in order to change the destination country on the refund transaction.
We see that the necessary documentation was received and the destination on the refund was changed to Thailand. The funds are available for you to collect at any Western Union agent location in Thailand.
If you have any additional questions or require further assistance, please do not hesitate to contact us once more.
Kind Regards,
Executive Resolutions Team
Best regards,
Western Union's reply31 Aug 2016, 16:50
Official
Dear Mariette Ling,
We have now completed our investigation and will address your concerns accordingly.
Our records indicate that you requested a refund on your transaction; however, you advised Western Union that you were no longer in the country where the transaction was originally sent from - you were no longer in Cambodia. For security purposes, we requested additional information in order to change the destination country on the refund transaction.
We see that the necessary documentation was received and the destination on the refund was changed to Thailand. The funds are available for you to collect at any Western Union agent location in Thailand.
If you have any additional questions or require further assistance, please do not hesitate to contact us once more.
Kind Regards,
Executive Resolutions Team
Best regards,