1 reviews | Active since Nov 2020
Prejudice or ignorance or laziness???
I regret to state that I have encountered a regrettable situation with Western Union that seems to be rooted in biases relating to my race, name, and country of origin.
Western Union initially accepted the funds, then placed them on hold pending verification. After releasing the funds following sender verification, they astonishingly retracted and reversed the transaction without providing any explanation for their decision.
As a person entitled to rights, I am compelled to view this action as stemming from racial prejudice. Their response conveyed arrogance, indifference, and a lack of consideration for both mine and my partner's emotions. Despite presenting evidence and enduring their intrusion into our affairs, the transfer was still denied. It's time for them to focus on their own business instead of playing self-appointed detectives.
Regarding the refund to my partner, I demand a full reimbur*****t without compromise. If they intend to take any further action, it must be handled appropriately and transparently. It's unacceptable for them to hide behind their keyboards; they need to address and rectify the situation directly. I persist in requesting a detailed report clarifying how they determined this transfer was illegitimate.
This matter transcends mere monetary concerns; it's about upholding principles. If they wish for straightforward interactions, they should reciprocate with the same level of transparency.
Hello Nontsikelelo,
We apologize for any inconvenience you have experienced with our services that have led you to believe there is a bias involved in our decision making process. We assure you that is not the case and reiterate our previous response to you. As much as we’d like to provide further details, we cannot disclose why your money transfer has been declined. Our decision is solely based on our commitment to maintaining a strong and compliant financial system. We encourage you to refer to our terms and conditions for additional information. Please note that each money transfer is subject to individual review, and a prior decline does not automatically restrict your future use of our services.
If you have any questions or concerns, please email us at ***. You can also contact our corporate headquarters at (+1) *** (international call charges may apply) and provide the reference number *** to connect with me directly.
Paula J
Executive Resolutions Team
Hello Nontsikelelo,
We apologize for any inconvenience you have experienced with our services that have led you to believe there is a bias involved in our decision making process. We assure you that is not the case and reiterate our previous response to you. As much as we’d like to provide further details, we cannot disclose why your money transfer has been declined. Our decision is solely based on our commitment to maintaining a strong and compliant financial system. We encourage you to refer to our terms and conditions for additional information. Please note that each money transfer is subject to individual review, and a prior decline does not automatically restrict your future use of our services.
If you have any questions or concerns, please email us at ***. You can also contact our corporate headquarters at (+1) *** (international call charges may apply) and provide the reference number *** to connect with me directly.
Paula J
Executive Resolutions Team
