ZM
Zephania M
1 reviews | Active since Apr 2014
01 Mar 2021, 12:10
Poor service and time management
I am very much disappointed by the lack of discipline and poor customer care of the Western Union Pretoria at trumshed complex. The lady that works there comes late in the morning and she also disappear during the day we as customers we are treated like this is a free service.
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Western Union's replyOfficial
08 Mar 2021, 16:11 Western Union Reference Number ***
Dear Zephania,
Western Union is writing in response to the complaint we received from you dated March 1, 2021 which was addressed to our corporate headquarters. In your complaint, you indicate that the agent at INTERCHANGE TRAMSHED in Shop 115 The Tramshed Pretoria, Gauteng has unprofessional behaviors.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be advised that we have escalated this matter for investigation and to take proper actions to ensure the best service is being provided by Western Union.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at my email address: *** between the hours of 7:00am – 4:00pm, U.S. MST, Monday through Friday.
Sincerely,
The Western Union Executive Resolutions Team
Dear Zephania,
Western Union is writing in response to the complaint we received from you dated March 1, 2021 which was addressed to our corporate headquarters. In your complaint, you indicate that the agent at INTERCHANGE TRAMSHED in Shop 115 The Tramshed Pretoria, Gauteng has unprofessional behaviors.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be advised that we have escalated this matter for investigation and to take proper actions to ensure the best service is being provided by Western Union.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at my email address: *** between the hours of 7:00am – 4:00pm, U.S. MST, Monday through Friday.
Sincerely,
The Western Union Executive Resolutions Team
Western Union's reply08 Mar 2021, 16:11
Official
Western Union Reference Number ***
Dear Zephania,
Western Union is writing in response to the complaint we received from you dated March 1, 2021 which was addressed to our corporate headquarters. In your complaint, you indicate that the agent at INTERCHANGE TRAMSHED in Shop 115 The Tramshed Pretoria, Gauteng has unprofessional behaviors.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be advised that we have escalated this matter for investigation and to take proper actions to ensure the best service is being provided by Western Union.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at my email address: *** between the hours of 7:00am – 4:00pm, U.S. MST, Monday through Friday.
Sincerely,
The Western Union Executive Resolutions Team
Dear Zephania,
Western Union is writing in response to the complaint we received from you dated March 1, 2021 which was addressed to our corporate headquarters. In your complaint, you indicate that the agent at INTERCHANGE TRAMSHED in Shop 115 The Tramshed Pretoria, Gauteng has unprofessional behaviors.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case.
Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be advised that we have escalated this matter for investigation and to take proper actions to ensure the best service is being provided by Western Union.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at my email address: *** between the hours of 7:00am – 4:00pm, U.S. MST, Monday through Friday.
Sincerely,
The Western Union Executive Resolutions Team