1 reviews | Active since Oct 2012
Poor service
<p>I was at Western union park station to withdraw money, only 1 till was working as staff said they are on a go slow, we qued for 2 hours. then 2 customers started fighting over who was 1st on the line. The other customer(men)was on crushes then the other(lady) started pushing & harassing the poor guy. The staff just sat behind their counters & laughed about the whole scenario. We as customers had to intervene...so disapointed. </p>
Dear Customer,
Western Union is writing in response to your communication we received through Hello Peter.com; in which you stated that you were at an agent location in Union Park Station in which customers behaved poorly and the agent did nothing to address the issue.
Western Union has tried to address your concerns; however, we required additional information to provide a proper resolution. We have attempted to collect this information on July 6th and July 11th, 2017 via the email address provided to us on your complaint and have not received a response.
Please provide the following details so we may address your concerns properly.
The name of the agent location in which this incident occurred.
The date and time of this incident. (or approximate time if the exact time is not known)
The Money Transfer Control Number (MTCN) of the transaction you were trying to collect.
The full name of the sender as shown on the transaction.
Your full name as it is shown on the transaction.
Western Union considers this case as closed due to lack of information to investigate properly. Once the above information is received; we would be glad to reopen this case or start a new case for you. If you have additional questions or concerns regarding this complaint or resolution, please contact Corporate Headquarters at ***, and provide the Western Union ***. You may also email us at ***.
Sincerely,
Ako Thornton
Executive Resolutions Specialist
Dear Customer,
Western Union is writing in response to your communication we received through Hello Peter.com; in which you stated that you were at an agent location in Union Park Station in which customers behaved poorly and the agent did nothing to address the issue.
Western Union has tried to address your concerns; however, we required additional information to provide a proper resolution. We have attempted to collect this information on July 6th and July 11th, 2017 via the email address provided to us on your complaint and have not received a response.
Please provide the following details so we may address your concerns properly.
The name of the agent location in which this incident occurred.
The date and time of this incident. (or approximate time if the exact time is not known)
The Money Transfer Control Number (MTCN) of the transaction you were trying to collect.
The full name of the sender as shown on the transaction.
Your full name as it is shown on the transaction.
Western Union considers this case as closed due to lack of information to investigate properly. Once the above information is received; we would be glad to reopen this case or start a new case for you. If you have additional questions or concerns regarding this complaint or resolution, please contact Corporate Headquarters at ***, and provide the Western Union ***. You may also email us at ***.
Sincerely,
Ako Thornton
Executive Resolutions Specialist