1 reviews | Active since Apr 2021
Poor customer service
Good day
I visited one of your branches at Fourways mall where I got the worst service ever, I have been a western union for over 10 yrs but the service I got was horrible I went to receive a transaction where I was served by a white woman who looked down on me and humiliated me to a point that I regretted using your service she asked me if I have ever used western union I rep**** yes she asked for proof of residence which I responded if she can check my profile on the system as it was uploaded she shouted she has never served me or either his colleague I left to go get documents she requested when I came back she was not there his colleague gave me attitude and said they were offline until tomorrow the IT guys will solve the problem during the night when I left another lady walked in and I went to stand far outside wanted to see if they were really offline surprisingly they did the transaction for that lady I walked in and asked that guy why did he lie to me he said the system jus came right I asked for his name he said his name is Brian I wrote it down after my transaction my invoice stated his name is Theendhren Anamala I asked him why did he lie he said he’s got lots of names yes I’m black and was putting on a waitress uniform but surely the services that western union get are through us foreigners that they undermine on daily basis , western union branches are closing everyday though the services that they provide to us , I have told my sister abroad never to use your services again they are a lot of companies looking for services that u off eg Mukuru.com I’m writing this email with a heavy heart and very very ****ed as they will continue doing that to all customers Kindly look at the matter and advise me of the action taken against your employees if I have to write all over the internet letting the world know about your poor service trust me I will .date 07-04 -2021 @3:17:18pm Ref number :***
Disappointed client Shingirai Mutiti ***
Western Union is writing in response to the complaint received from you dated April 9, 2021 regarding your experience with one of our location at Fourways Mall.
Western Union has investigated this matter. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services, and we are committed to and have a history of showing utmost respect for our consumers, both sender and receiver. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be advised that we have worked with our business partners to address the issues you experienced with the front-line associates when you went to collect your transaction. Internal actions have been taken towards the two members involved.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at the email address and phone number referenced below between the hours of 8:00 AM - 5:00 PM, U.S. MST, Monday through Friday.
Sincerely,
The Executive Resolutions Team
Western Union is writing in response to the complaint received from you dated April 9, 2021 regarding your experience with one of our location at Fourways Mall.
Western Union has investigated this matter. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services, and we are committed to and have a history of showing utmost respect for our consumers, both sender and receiver. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Please be advised that we have worked with our business partners to address the issues you experienced with the front-line associates when you went to collect your transaction. Internal actions have been taken towards the two members involved.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. You may also contact me directly at the email address and phone number referenced below between the hours of 8:00 AM - 5:00 PM, U.S. MST, Monday through Friday.
Sincerely,
The Executive Resolutions Team