HN
Hazel N
1 reviews | Active since Feb 2019
12 Sept 2023, 10:25
Poor client service
i have had the worst service in their randburg branch, served by a lady named Betty on both occasions during the whole process is sitting on video call & pays zero attention to the client. When collecting money last saturday she told me to go get change or else she was not giving me the money. Who's responsibilityis it to get change in such a big establishment? She is super rude & mannerless if i am to say so myself
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Replies (1)
Western Union's replyOfficial
14 Sept 2023, 19:06Reference number: ***
Hello Hazel,
We are truly sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on SEP-12 that was addressed to our corporate headquarters. In your complaint, you indicate that you had an unpleasant experience at one of our agencies.
Thank you for your patience while we completed our investigation.
We are very sorry to hear about your negative experience with one of our agents. We deeply regret failing to deliver the high standard that you’ve come to expect from Western Union, and we hope you’ll give us a second chance to win back your trust.
We are taking steps to prevent such incident from happening again by working with our business partners and agents to address the issues you experienced throughout feedback sessions.
Please note that your complaint was sent to the Regional Operations Manager who oversees the agency you had this negative experience at, they confirmed that on that day they had run out of change. The agent has put a plan in place to ensure that does not happen again.
Additionally, they offered their apologies for the incident and has taken remediation actions on the agent. When gaps in our service are identified, our Quality Assurance Department provides the necessary coaching, and in some instances the representatives are sanctioned based on the outcome of each individual case. The specifics on the types of training, disciplinary measures or scope of our Customer Service Representatives cannot be shared with customers as it is confidential and proprietary to Western Union.
We would like to apologize to you for not meeting the level of service that we try to provide our valued customers.
We hope you’ll give us a second chance to win back your trust. As a token of our apology, we want to provide you with a promotional code to send a zero-fee money transfer:
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
The promotional code must be entered exactly as displayed; dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country you’re sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be app**** after the transfer has been completed.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Sincerely,
Luis V.
Executive Resolutions Team
Please read our Privacy Statement to find out how we process your personal data.
Hello Hazel,
We are truly sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on SEP-12 that was addressed to our corporate headquarters. In your complaint, you indicate that you had an unpleasant experience at one of our agencies.
Thank you for your patience while we completed our investigation.
We are very sorry to hear about your negative experience with one of our agents. We deeply regret failing to deliver the high standard that you’ve come to expect from Western Union, and we hope you’ll give us a second chance to win back your trust.
We are taking steps to prevent such incident from happening again by working with our business partners and agents to address the issues you experienced throughout feedback sessions.
Please note that your complaint was sent to the Regional Operations Manager who oversees the agency you had this negative experience at, they confirmed that on that day they had run out of change. The agent has put a plan in place to ensure that does not happen again.
Additionally, they offered their apologies for the incident and has taken remediation actions on the agent. When gaps in our service are identified, our Quality Assurance Department provides the necessary coaching, and in some instances the representatives are sanctioned based on the outcome of each individual case. The specifics on the types of training, disciplinary measures or scope of our Customer Service Representatives cannot be shared with customers as it is confidential and proprietary to Western Union.
We would like to apologize to you for not meeting the level of service that we try to provide our valued customers.
We hope you’ll give us a second chance to win back your trust. As a token of our apology, we want to provide you with a promotional code to send a zero-fee money transfer:
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
The promotional code must be entered exactly as displayed; dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country you’re sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be app**** after the transfer has been completed.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Sincerely,
Luis V.
Executive Resolutions Team
Please read our Privacy Statement to find out how we process your personal data.
Western Union's reply14 Sept 2023, 19:06
Official
Reference number: ***
Hello Hazel,
We are truly sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on SEP-12 that was addressed to our corporate headquarters. In your complaint, you indicate that you had an unpleasant experience at one of our agencies.
Thank you for your patience while we completed our investigation.
We are very sorry to hear about your negative experience with one of our agents. We deeply regret failing to deliver the high standard that you’ve come to expect from Western Union, and we hope you’ll give us a second chance to win back your trust.
We are taking steps to prevent such incident from happening again by working with our business partners and agents to address the issues you experienced throughout feedback sessions.
Please note that your complaint was sent to the Regional Operations Manager who oversees the agency you had this negative experience at, they confirmed that on that day they had run out of change. The agent has put a plan in place to ensure that does not happen again.
Additionally, they offered their apologies for the incident and has taken remediation actions on the agent. When gaps in our service are identified, our Quality Assurance Department provides the necessary coaching, and in some instances the representatives are sanctioned based on the outcome of each individual case. The specifics on the types of training, disciplinary measures or scope of our Customer Service Representatives cannot be shared with customers as it is confidential and proprietary to Western Union.
We would like to apologize to you for not meeting the level of service that we try to provide our valued customers.
We hope you’ll give us a second chance to win back your trust. As a token of our apology, we want to provide you with a promotional code to send a zero-fee money transfer:
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
The promotional code must be entered exactly as displayed; dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country you’re sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be app**** after the transfer has been completed.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Sincerely,
Luis V.
Executive Resolutions Team
Please read our Privacy Statement to find out how we process your personal data.
Hello Hazel,
We are truly sorry for the inconvenience you experienced while using our services. We are writing in response to the complaint received from you on SEP-12 that was addressed to our corporate headquarters. In your complaint, you indicate that you had an unpleasant experience at one of our agencies.
Thank you for your patience while we completed our investigation.
We are very sorry to hear about your negative experience with one of our agents. We deeply regret failing to deliver the high standard that you’ve come to expect from Western Union, and we hope you’ll give us a second chance to win back your trust.
We are taking steps to prevent such incident from happening again by working with our business partners and agents to address the issues you experienced throughout feedback sessions.
Please note that your complaint was sent to the Regional Operations Manager who oversees the agency you had this negative experience at, they confirmed that on that day they had run out of change. The agent has put a plan in place to ensure that does not happen again.
Additionally, they offered their apologies for the incident and has taken remediation actions on the agent. When gaps in our service are identified, our Quality Assurance Department provides the necessary coaching, and in some instances the representatives are sanctioned based on the outcome of each individual case. The specifics on the types of training, disciplinary measures or scope of our Customer Service Representatives cannot be shared with customers as it is confidential and proprietary to Western Union.
We would like to apologize to you for not meeting the level of service that we try to provide our valued customers.
We hope you’ll give us a second chance to win back your trust. As a token of our apology, we want to provide you with a promotional code to send a zero-fee money transfer:
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
Promo code: Q*** Expiration date: 12/31/2023
The promotional code must be entered exactly as displayed; dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country you’re sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is initiated, as it cannot be app**** after the transfer has been completed.
If you have any questions or concerns, please email us at ***. Alternatively, contact our corporate headquarters at (+1)-*** (international call charges may apply) and provide the reference number *** to connect with me directly.
Sincerely,
Luis V.
Executive Resolutions Team
Please read our Privacy Statement to find out how we process your personal data.