DM
Dennis M
1 reviews | Active since Nov 2022
12 Nov 2022, 07:23
Paying for SEVIS fee via Western Union in South Africa a nightmare
Trying to pay for SEVIS fee via western union in South Africa can be a headache but the staff are pretty nice
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Western Union's replyOfficial
15 Nov 2022, 14:35Dear Dennis Matala,
We are writing to follow up on your concern as the requested information to proceed has not been received.
I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
We are writing to follow up on your concern as the requested information to proceed has not been received.
I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
- Provide us with additional details about your complaint (what occurred, what service you used, etc.)
- If the complaint is related to a Transaction Number (MTCN) please provide us with it
- Any other information you may consider relevant to your complaint
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
We appreciate you making us aware of your negative experience, and we sincerely apologize for any inconvenience this may have caused. If you no longer require assistance for the concern raised, kindly inform us and we will proceed to close the investigation.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,
Jesus, OP ID #926
Executive Resolutions Team
Western Union's reply15 Nov 2022, 14:35
Official
Dear Dennis Matala,
We are writing to follow up on your concern as the requested information to proceed has not been received.
I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
We are writing to follow up on your concern as the requested information to proceed has not been received.
I am a specialist for the Executive Resolutions Team at Western Union’s corporate headquarters, and, as previously requested, to investigate your concerns, please provide us with the following information:
- Provide us with additional details about your complaint (what occurred, what service you used, etc.)
- If the complaint is related to a Transaction Number (MTCN) please provide us with it
- Any other information you may consider relevant to your complaint
Kindly take into consideration that all information received will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
We appreciate you making us aware of your negative experience, and we sincerely apologize for any inconvenience this may have caused. If you no longer require assistance for the concern raised, kindly inform us and we will proceed to close the investigation.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,
Jesus, OP ID #926
Executive Resolutions Team