Pathetic service Balfour WU Lyndhurst JHB.

 

Western Union Reference Number:  ***8 

 

Dear Norman, 

Western Union is writing in response to the complaint received from you through Hello Peter portal. In your complaint, you indicate that you experienced issues collecting a transaction sent to you at an agent location in Johannesburg South Africa due to the currency your sender chose. You are requesting to file a complaint against this agent. 

Western Union is researching this matter and requires additional time to respond. Please note that we are currently working with our Regional Operating Manager in South Africa in order to address the issues raised in your complaint. 

I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues. 

 

Western Union considers this case “In progress”.  If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***8. You may also email us at ***. 

 

Sincerely, 

 

The Western Union Executive Resolutions Team 

 

 

Western Union Reference Number:  ***8 

 

Dear Norman, 

Western Union is writing in response to the complaint received from you through the Hello Peter Business portal. In your complaint, you indicate that you went to an agent location in South Africa to collect a transaction sent to you, but you were asked to provide additional information about the transaction, which has not been asked to you before. You are requesting to file a complaint against the agent location who declined to provide you the funds sent to you. 

Western Union prides itself on delivering a superior customer experience.  It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Please note that we have since coordinated with the Regional Operations Manager in order to address the areas of improvement reported in your complaint. 

Please also know, that when a person goes to an agent location to collect a transaction sent via our services, the person would need to provide a Government Issued Identification, Money Transfer Control Number (MTCN), sender’s name, place of origin, and the amount expected. 

In addition, each individual agent location may also have their own company policies and procedures which may need to be followed. You may find additional information at www.westernunion.com under our Terms and Conditions 

Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***8.You may also email us at ***. 

 

Sincerely, 

 

The Western Union Executive Resolutions Team