DC
Des C
1 reviews | Active since Mar 2019
13 Jan 2022, 14:20
No service from Western Union
It has taken Western Union two months, 8 days and 2-and-a-half hours to process a cash pick up transaction in Cape Town from a client in Dubai, with still NO success. Atrocious, non-existent service.
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Western Union's replyOfficial
17 Jan 2022, 15:30 Dear Desmond M Collier,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
Please be advised that money transfer in question was refunded back to the sender. Kindly advise the sender Yasser Abdel Aziz to contact Western Union directly for further assistance.
Please be informed that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
Please be advised that money transfer in question was refunded back to the sender. Kindly advise the sender Yasser Abdel Aziz to contact Western Union directly for further assistance.
Please be informed that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union's reply17 Jan 2022, 15:30
Official
Dear Desmond M Collier,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
Please be advised that money transfer in question was refunded back to the sender. Kindly advise the sender Yasser Abdel Aziz to contact Western Union directly for further assistance.
Please be informed that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that are not able to receive transaction sent from Dubai. You are asking for assistance.
Please be advised that money transfer in question was refunded back to the sender. Kindly advise the sender Yasser Abdel Aziz to contact Western Union directly for further assistance.
Please be informed that Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any information regarding the details of the money transfer(s) directly to a receiver. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws.
Unfortunately, our records do not reflect that we have the authority from Yasser Abdel Aziz to communicate with you directly. However, if they wish that Western Union would communicate with you on their behalf, we encourage you to have the sender complete and execute the enclosed authorization form, specifically identifying you as the individual with who Western Union can communicate directly. Please be informed that any written authorization signed by Yasser Abdel Aziz must also be notarized by a Notary Public.
The written and notarized authorization can be sent via email directly to Western Union at ***. Upon receipt of the signed and notarized authorization from Yasser Abdel Aziz, Western Union will be able to provide you with the information you require, and hopefully, a resolution to the issue(s) raised in your complaint.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team