TM
Thabang M
1 reviews | Active since Aug 2022
11 Aug 2022, 11:14
No Contact , Impersonal Representatives
I am very unhappy with the service I have received. The South African Agents are rude and impersonal, just don't understand why they will kill such a great brand. They have had no solution to my problem in 3 days. Ask me to call the sender; the reason the sender used western union was to avoid this.
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Western Union's replyOfficial
19 Aug 2022, 17:14Dear Thabang Moleko,
I hope that this e-mail finds you well.
Western Union is writing in response to the complaint received from you August 11, 2022, regarding your experience with the agents in South Africa.
In your complaint you indicate that you are unhappy with the service that you received at one of the agent locations. To investigate your concerns, we have asked you to provide us with the agent information, however, the requested information to proceed has not been received.
We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,
Alejandra Op 912
Executive Resolutions Team
I hope that this e-mail finds you well.
Western Union is writing in response to the complaint received from you August 11, 2022, regarding your experience with the agents in South Africa.
In your complaint you indicate that you are unhappy with the service that you received at one of the agent locations. To investigate your concerns, we have asked you to provide us with the agent information, however, the requested information to proceed has not been received.
We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,
Alejandra Op 912
Executive Resolutions Team
Western Union's reply19 Aug 2022, 17:14
Official
Dear Thabang Moleko,
I hope that this e-mail finds you well.
Western Union is writing in response to the complaint received from you August 11, 2022, regarding your experience with the agents in South Africa.
In your complaint you indicate that you are unhappy with the service that you received at one of the agent locations. To investigate your concerns, we have asked you to provide us with the agent information, however, the requested information to proceed has not been received.
We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,
Alejandra Op 912
Executive Resolutions Team
I hope that this e-mail finds you well.
Western Union is writing in response to the complaint received from you August 11, 2022, regarding your experience with the agents in South Africa.
In your complaint you indicate that you are unhappy with the service that you received at one of the agent locations. To investigate your concerns, we have asked you to provide us with the agent information, however, the requested information to proceed has not been received.
We sincerely apologize for the inconvenience you experienced using our services. We hope that you won't form your opinion about us based on this incident and give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
If you have any questions or concerns, please feel free to contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** to be connected to me directly. You may also email us at ***.
Sincerely,
Alejandra Op 912
Executive Resolutions Team