Need a reason or answer from Western union SA

Western Union Reference Number: ***
 
 Dear Tammy Gul,
 
 Western Union is writing in response to the complaint we received from you which was addressed to our corporate headquarters. In your complaint, you indicate that you are not able to collect funds.
 
 Western Union continually monitors the use of its systems to understand its customers’ usage.
 We apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused.
 We have received your communication and require additional information in order to process your request:
     · Please complete the below Consumer Questionnaire Form. Make sure you complete each section or it could delay your review.
     · It is mandatory to include a copy of your photo ID and documents to support the use of Western Union, see below for possible examples.
     · It is mandatory to include documents to support the source of funds (examples: bank statements, pay stubs, winning receipts, etc.)
     · Return the completed form and documents to ***.

Supporting Documents
Below are examples of various documents that you may consider providing based on some common reasons for transacting. However, any other relevant documentation to support the use of Western Union will be useful:
 COVID-19 Assistance or Financial Support? ·         Receipts for goods or services purchased·         Medical bills or certificates·         Birth or marriage certificate·         Itinerary or flight tickets

Tuition Assistance or Education? ·         Tuition receipts·         Most recent year/term transcripts·         Invoices or purchase receipts

Family Support or to Purchase Large Items? ·         Birth or marriage certificate·         Itinerary or flight tickets·         Invoices·         Property title or other property evidence·         Loan or mortgage statement·         Receipts for goods or services purchased·         Medical bills or certificates·         Purchase agreement

Business Related Expenses or Charity? ·         Business license or other business related documentation·         Tax identification information·         Business registration information or permits or Website Address·         Invoices·         Not-for-profit documents (such as a 501C3 License, etc.)·         Letter of explanation (for example, a letter on company letterhead explaining your position in the organization and why you are sending on their behalf)·         Purchase agreement·         Invoices or purchase receipts·         Payroll receipts·         Seller’s permit

Repayment of a Loan? ·         Purchase agreement·         Invoices or purchase receipts·         Property title or other property evidence·         Loan or mortgage statement

Consumer Questionnaire Form  |   | Section 1: Personal Information
| Date: |  
| Full Name: |  
| Email Address: |  
| Address: |  
| Phone Number/s: |  
| Date of Birth: |  
| Country of Birth: |  
| Occupation: |  
| A recent MTCN (if any) |  
|   |   |  
   |   | Section 2: Relationship
Please provide additional information about anyone you have sent money to or received       money the last 12 months. |   | 
|   | Name | How do you know this person?
(Relationship) | What was the money used for?
(Purpose) | Have you met him or her in person? Y/N | If Yes, how and where did you meet this person?
| 1 |   |   |   |   |  
| 2 |   |   |   |   |  
| 3 |   |   |   |   |  
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| 5 |   |   |   |   |  
| 6 |   |   |   |   |  
| 7 |   |   |   |   |  
| 8 |   |   |   |   |  
| 9 |   |   |   |   |  
| 10 |   |   |   |   |  
|   |   |   |   |   |   |   |   |   | Section 3: What is your primary source of funds which support your use of Western Union?
(Examples: job income, retirement or pension, family or friends, trust fund or inheritance, etc.) Provide documents to support this statement. | 
 |   | 
 
 
 
   | 
 |   | Section 4: Third Party Details
Are any of the transactions being conducted on behalf of a business, non-profit organization or an individual other than yourself? If acting on behalf of more than one, please provide details for each: (Yes / No) |  
|   |  
   |  
|   | If yes, please provide the information below: |  
| Describe your relationship with the 3rd party |  
| Explain why you are acting on behalf of a 3rd party |  
| Full name or business name: |  
| Address |  
 
 
| Phone # |  
| Date of birth |  
| Occupation or business type |  
| Non-profit or business website address |  
|   |   |   |    | Section 5: ***** Claims
Have you reported any transactions to Western Union related to a ***** claim? If yes, list the names of the individuals involved and provide a brief explanation.
| 
 
 
 
 
 
| Section 6: Documents
Please list or comment on any documents that you will provide
| 
 
 
 
 
 
 
 
 
| Section 7: Final
Please use this area to provide any additional background information you would like to share about your money transfer needs.
|  
 
 
 
 
 
 
 
   
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided.
 
Sincerely,
 
The Western Union Executive Resolutions Team