Nedbank -western union

Item: Western Union
Rating: 1
Author: Yvonne R

I sent money with Nedbank via Western Union on the 6th of June, the recipient couldn't receive the payment. I don't understand why, I asked for reversal but Nedbank said it will be in my account after 30 days, it's the 8th today an still nothing. I sent an email to Western Union sometime last month but it seems like everyone is just quiet. I just want the reversal of my money.

Helpful (0)

Replies (1)

Western Union's replyOfficial

10 Sept 2025, 00:09

Reference number: ***

Hi Yvonne,

We want to help you with your claim, but we’re still missing some information to help us with the review process. Please help us by replying to this email with the following details:

Regarding the issue your beneficiary had, we’re still missing some information to help with our review process. Please help us by replying to email *** with the following details:

Please provide a more detailed address of the agency that your beneficiary visited, as I was unable to locate any agency’s stores with the details you provided.

If you have any questions or concerns, please email us at *** or call our corporate headquarters at (+1) *** (international call charges may apply), providing your reference number *** to connect with me directly.

Thanks for working with us on this.

Thank you,

Monica M
Executive Resolutions Team

Western Union's reply10 Sept 2025, 00:09

Official

Please provide a more detailed address of the agency that your beneficiary visited, as I was unable to locate any agency’s stores with the details you provided.