1 reviews | Active since Jun 2016
Name under review
I have been using this service for a while and all of a sudden am being told i can no longer use the service as my name is under review and no one is willing to share the information as to for what is being reviewed this has coused total inconvenience as it has been 3 months my name is under review i have to ask friends to assist me on this now can someone from there share lights as to whats going on as this is really irritating as i can no operate my business properly couse i depend on this service.
Good day
Thank you for bringing this to our attention. A Western Union Service Consultant will be in contact with you in due course.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union Service Consultant will be in contact with you in due course.
Regards
Western Union
Dear Zingisa Sitole,
Western Union is writing in response to your communication we received through Hello Peter; in which you stated that you have been using Western Union for some time and your profile seems to be blocked and is currently under review. We appreciate your patience while we research this matter.
Please provide the following details so we may address your concerns properly.
1. The Money Transfer Control Number (MTCN) of your most recent transaction.
2. Your full name as it is shown on the transaction
Please provide this information at your earliest convenience. Once we have received the above information; we will be glad to address your concerns.
Western Union considers this case “In progress”. In the meantime, if you should have any additional questions or concerns that have not been addressed, please contact Corporate Headquarters at *** and provide the Western Union ***.
Sincerely,
The Western Union Executive Resolutions Team
Dear Zingisa Sitole,
Western Union is writing in response to your communication we received through Hello Peter; in which you stated that you have been using Western Union for some time and your profile seems to be blocked and is currently under review. We appreciate your patience while we research this matter.
Please provide the following details so we may address your concerns properly.
1. The Money Transfer Control Number (MTCN) of your most recent transaction.
2. Your full name as it is shown on the transaction
Please provide this information at your earliest convenience. Once we have received the above information; we will be glad to address your concerns.
Western Union considers this case “In progress”. In the meantime, if you should have any additional questions or concerns that have not been addressed, please contact Corporate Headquarters at *** and provide the Western Union ***.
Sincerely,
The Western Union Executive Resolutions Team
Dear Mr. Zingisa Sitole,
Western Union is writing in response to the communication we received from you through Hello Peter; in which you stated that you have been using Western Union for some time and your profile seems to be blocked and is currently under review. We appreciate your patience while we researched this matter.
Western Union declined to pay your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from ******** activity. We apologize for the inconvenience; however, we cannot provide specific details about why the transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Furthermore, our records indicate that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union may further review this decision if you complete the Consumer Questionnaire we forwarded to you under separate correspondence and provide the supporting documentation listed within the form.
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. This process usually takes 5 to 7 business days and the final decision will be communicated to you by the Global Compliance Review team.
Western Union considers this case closed and regrets any inconvenience this matter may have caused. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: ***6.
Sincerely,
The Western Union Executive Resolutions Team
Dear Mr. Zingisa Sitole,
Western Union is writing in response to the communication we received from you through Hello Peter; in which you stated that you have been using Western Union for some time and your profile seems to be blocked and is currently under review. We appreciate your patience while we researched this matter.
Western Union declined to pay your transaction because it may violate Western Union Policy or our legal obligations to protect consumers and Western Union from ******** activity. We apologize for the inconvenience; however, we cannot provide specific details about why the transaction was declined for legal and proprietary reasons. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
Furthermore, our records indicate that you are not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union may further review this decision if you complete the Consumer Questionnaire we forwarded to you under separate correspondence and provide the supporting documentation listed within the form.
Please keep in mind that Western Union may request additional information, and as a result of this review process, Western Union still reserves the right to restrict your ability to transact via Western Union.
All information and documents we receive from you will remain confidential and are only for Western Union’s internal usage. We will only be able to perform your reinstatement review if all information is complete and all supporting documents are provided. This process usually takes 5 to 7 business days and the final decision will be communicated to you by the Global Compliance Review team.
Western Union considers this case closed and regrets any inconvenience this matter may have caused. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at *** and provide the Western Union Reference #: ***6.
Sincerely,
The Western Union Executive Resolutions Team