1 reviews | Active since Oct 2011
Money transfer company that cant track refunds...
Thank you WU for misplacing 1000.00 Euros of my funds,
Allegedly you refunded me around the 15th of June. Yet I still have not received my money.
I have been in contact with whomever is manning the banktransfer email address. I was told that has been escalated. This was 4 days ago and I wanted to know if there is ANY feedback.
I have included the following addies in my correspondence: ********** ********** **********
Can someone please tell me what the heck is going on!!!???
Good day
Thank you for bringing this to our attention. An Executive Resolutions representative will be in touch with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. An Executive Resolutions representative will be in touch with you shortly.
Regards
Western Union
Dear Jacobus Johannes Zandberg,
Western Union is writing in response to the complaint received on July 6, 2018. In the complaint you indicate that a refund of a money transfer that you initiated on June 13, 2018 had not been received.
Western Union has investigated the matter. Our records indicate that the refund of the transaction was initiated, but due to a technical error the refund was not successfully processed. A manual refund was created for you under an MTCN, which was provided, and our records indicate the refund was collected on July 17, 2018.
We regret any inconvenience that this matter could have caused.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***6. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Dear Jacobus Johannes Zandberg,
Western Union is writing in response to the complaint received on July 6, 2018. In the complaint you indicate that a refund of a money transfer that you initiated on June 13, 2018 had not been received.
Western Union has investigated the matter. Our records indicate that the refund of the transaction was initiated, but due to a technical error the refund was not successfully processed. A manual refund was created for you under an MTCN, which was provided, and our records indicate the refund was collected on July 17, 2018.
We regret any inconvenience that this matter could have caused.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***6. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team