DC
Des C
1 reviews | Active since Mar 2019
27 Jul 2021, 08:47
Lousy experience with Western Union and Bidvest
I wish I had a good review to offer. I just had a lousy experience with Western Union and Bidvest. A client from overseas has sent me payment through Western Union (against my recommendation). The first outlet I approached in Cape Town had retrenched all their Western Union employees. Bidvest, a Western Union agent refused to process the payment because I don't have an account with Bidvest - how does that work??! Outcome: 1) I recommend clients do not use Western Union, 2) My wife and I are thinking to remove her pension investment from Bidvest.
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Western Union's replyOfficial
29 Jul 2021, 15:36Western Union Reference Number: *** Dear Des Collier, We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you are having trouble picking up a transaction at a Bidvest bank location.
Bidvest Bank requires the customer to be a customer of the bank prior to advancing any Western Union payouts, per the bank’s risk policy and Regulatory obligations. However, Absa bank does entertain walk-ins, wherein no account is required, but, you would need to furnish the required Know Your Customer documentation to receive your money. Alternatively, you could also walk into any Travelex, Inter Africa, or Interchange retail outlet to redeem your transaction.
Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any documentation or information regarding the details of the money transfer(s), such as the tracking number (MTCN), directly to a receiver. It is up to the sender to provide all relevant details to the receiver that are necessary to collect a Western Union money transfer. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws. Western Union has concluded its investigation; however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***. You can also email us at ***. Sincerely, Lisa, OP ID #131Executive Resolutions Team
Bidvest Bank requires the customer to be a customer of the bank prior to advancing any Western Union payouts, per the bank’s risk policy and Regulatory obligations. However, Absa bank does entertain walk-ins, wherein no account is required, but, you would need to furnish the required Know Your Customer documentation to receive your money. Alternatively, you could also walk into any Travelex, Inter Africa, or Interchange retail outlet to redeem your transaction.
Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any documentation or information regarding the details of the money transfer(s), such as the tracking number (MTCN), directly to a receiver. It is up to the sender to provide all relevant details to the receiver that are necessary to collect a Western Union money transfer. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws. Western Union has concluded its investigation; however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***. You can also email us at ***. Sincerely, Lisa, OP ID #131Executive Resolutions Team
Western Union's reply29 Jul 2021, 15:36
Official
Western Union Reference Number: *** Dear Des Collier, We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you are having trouble picking up a transaction at a Bidvest bank location.
Bidvest Bank requires the customer to be a customer of the bank prior to advancing any Western Union payouts, per the bank’s risk policy and Regulatory obligations. However, Absa bank does entertain walk-ins, wherein no account is required, but, you would need to furnish the required Know Your Customer documentation to receive your money. Alternatively, you could also walk into any Travelex, Inter Africa, or Interchange retail outlet to redeem your transaction.
Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any documentation or information regarding the details of the money transfer(s), such as the tracking number (MTCN), directly to a receiver. It is up to the sender to provide all relevant details to the receiver that are necessary to collect a Western Union money transfer. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws. Western Union has concluded its investigation; however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***. You can also email us at ***. Sincerely, Lisa, OP ID #131Executive Resolutions Team
Bidvest Bank requires the customer to be a customer of the bank prior to advancing any Western Union payouts, per the bank’s risk policy and Regulatory obligations. However, Absa bank does entertain walk-ins, wherein no account is required, but, you would need to furnish the required Know Your Customer documentation to receive your money. Alternatively, you could also walk into any Travelex, Inter Africa, or Interchange retail outlet to redeem your transaction.
Western Union’s contract is with the sender of the money transfer. Therefore, Western Union cannot release any documentation or information regarding the details of the money transfer(s), such as the tracking number (MTCN), directly to a receiver. It is up to the sender to provide all relevant details to the receiver that are necessary to collect a Western Union money transfer. Our agents are contractually bound to comply with Western Union’s policies and procedures as Western Union must adhere to consumer protection and privacy laws. Western Union has concluded its investigation; however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #:***. You can also email us at ***. Sincerely, Lisa, OP ID #131Executive Resolutions Team