1 reviews | Active since Nov 2017
like FNB was not enough! now western Union adds to my nightmare!
still recovering from the horrific service at FNB now western UNION does not comply with service standards either! trying to withdraw via western union due to FNB's failure and now having my moneygram blocked, I cannot access my salary! my bills are overdue! and worse more i am being evicted from my backpackers because i cannot pay! first FNB locks my account and now western union messes around! first the manager at the branch in longstreet has never told me that i can only do a once off transaction with my passport as I am a south African citizen, but i was informed of this today! after waiting for how long to get my financials fixed! then they send me to ANOTHER branch who will not assist me at all, let alone even acknowledge me! after providing them with an affidavit from the police as my wallet and my ID was ****** aswell as my license and other important goods! now i return, they could not confirm my mtcn, i returned to the backpackers and had them called again, they fixed it, then go back to the branch in long street to withdraw and they then inform me that all details must match the ID of the person who withdraws here. again this was NOT explained to ME!! now i will be spending my holidays on the street until i fly due to the incompitance of FNB and WESTERN UNION! rest assured there will be a lawsuit for this!
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Dear Andre Roux
This is in response to the complaint received in December 2017. In the complaint you
indicate that there was difficulty at the time that you attempted to collect a
transaction in South Africa, as you were not able to confirm the MTCN and were
not advised that you must present an ID that matches the name of the receiver.
Western Union performed proper investigation into your complaint. Please be advised that
when receiving funds via Western Union it is mandatory that the receiver
provides the 10-digit MTCN, along with a valid form of ID. That ID must exactly
match the receiver’s name in our system. If there is a discrepancy in the name
on the ID and the name on the transaction, then the front-line associate will
not be able to pay the funds out to the receiver.
This is a mandatory procedure to ensure the transaction is paid out to the intended
receiver.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction
and in using our services. It is our hope that you will not base your opinion
of us on this incident, but that you will give us another opportunity to
provide you with the high-quality service that has made Western Union a global
leader in the money transfer industry.
Sincerely,
Executive Resolutions Department
Dear Andre Roux
This is in response to the complaint received in December 2017. In the complaint you
indicate that there was difficulty at the time that you attempted to collect a
transaction in South Africa, as you were not able to confirm the MTCN and were
not advised that you must present an ID that matches the name of the receiver.
Western Union performed proper investigation into your complaint. Please be advised that
when receiving funds via Western Union it is mandatory that the receiver
provides the 10-digit MTCN, along with a valid form of ID. That ID must exactly
match the receiver’s name in our system. If there is a discrepancy in the name
on the ID and the name on the transaction, then the front-line associate will
not be able to pay the funds out to the receiver.
This is a mandatory procedure to ensure the transaction is paid out to the intended
receiver.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction
and in using our services. It is our hope that you will not base your opinion
of us on this incident, but that you will give us another opportunity to
provide you with the high-quality service that has made Western Union a global
leader in the money transfer industry.
Sincerely,
Executive Resolutions Department