IMPORTANT CONCERNS WITH A WESTERN UNION STAFF MEMBER

Good day, I was at your branch at canal walk on the 02/03/2020 at 06:10pm and was finally served at 07:31pm. This was due to internal process which I understand but the person who assisted me was extremely rude, had attitudes. had no emotions and unprofessional. Her name is Yonela Mfakadolo, she was always on her phone while busy attending to me. This is unacceptable. Every time i would ask her to repeat something for me, she will get annoyed . I always use western union for all my money transfer but i do not think i will use your services again. You can check on the camera of that branch and you can see how Yonela Mfakadolo was constantly on her phone and was unfriendly and had no emotions for customers. There are 2 branches in entrance 2 but i am referring to the one on the right when you just enter entrance 2 at canal walk mall. I believe with her name you will be able to pick up the branch she works for. This has to be taken seriously and i felt that i had to raise it so that it can be address. Thank you