LT
Lufuno T
1 reviews | Active since Sept 2020
14 Jun 2021, 14:57
I usually go there and get assistance well but today i felt lost
Musina branch on the N1 business, went in this morning 14th Jun and the person who was helping me name tag Gudani asked me all necessary questions who sent the money from where and how much. Ok then she started to my relationship with the person who sent the money what was the money for how sure am i about my answers i really felt like a stupid at some point i hated sitting there because the cashier made me feel like i am not worth sitting there.
???
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Western Union's replyOfficial
16 Jun 2021, 23:23 Western Union Reference Number ***
Dear Lufuno Tambani,
Western Union is writing in response to the complaint we received from you dated June 14, 2021, which was addressed to our corporate headquarters. In your complaint, you indicate that on June 14th you went to the BIDVEST BANK N1 BUSINESS CENTRE location to send a transaction. The cashier that assisted you asked you the normal questions, but after that started asking other questions that made you feel uncomfortable and not welcomed at the location.
Thank you very much for the feedback provided. Please note that we have escalated the matter to the corresponding team for review and take the necessary actions to avoid situations like this to happen in the future.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***.
Sincerely,
Paula, OP ID # PJC
Executive Resolutions Team
Dear Lufuno Tambani,
Western Union is writing in response to the complaint we received from you dated June 14, 2021, which was addressed to our corporate headquarters. In your complaint, you indicate that on June 14th you went to the BIDVEST BANK N1 BUSINESS CENTRE location to send a transaction. The cashier that assisted you asked you the normal questions, but after that started asking other questions that made you feel uncomfortable and not welcomed at the location.
Thank you very much for the feedback provided. Please note that we have escalated the matter to the corresponding team for review and take the necessary actions to avoid situations like this to happen in the future.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***.
Sincerely,
Paula, OP ID # PJC
Executive Resolutions Team
Western Union's reply16 Jun 2021, 23:23
Official
Western Union Reference Number ***
Dear Lufuno Tambani,
Western Union is writing in response to the complaint we received from you dated June 14, 2021, which was addressed to our corporate headquarters. In your complaint, you indicate that on June 14th you went to the BIDVEST BANK N1 BUSINESS CENTRE location to send a transaction. The cashier that assisted you asked you the normal questions, but after that started asking other questions that made you feel uncomfortable and not welcomed at the location.
Thank you very much for the feedback provided. Please note that we have escalated the matter to the corresponding team for review and take the necessary actions to avoid situations like this to happen in the future.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***.
Sincerely,
Paula, OP ID # PJC
Executive Resolutions Team
Dear Lufuno Tambani,
Western Union is writing in response to the complaint we received from you dated June 14, 2021, which was addressed to our corporate headquarters. In your complaint, you indicate that on June 14th you went to the BIDVEST BANK N1 BUSINESS CENTRE location to send a transaction. The cashier that assisted you asked you the normal questions, but after that started asking other questions that made you feel uncomfortable and not welcomed at the location.
Thank you very much for the feedback provided. Please note that we have escalated the matter to the corresponding team for review and take the necessary actions to avoid situations like this to happen in the future.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***.
Sincerely,
Paula, OP ID # PJC
Executive Resolutions Team