JM
Jessica M
1 reviews | Active since Jul 2019
02 Jul 2019, 12:34
HORRIBLE CUSTOMER SERVICE
I HAVE BEEN CALLING WESTERN UNION FOURWAYS. I HAD CALLED FOR HOURD BECAUSE I HAD BEEN UNABLE TO GO THERE IN PERSON AND NEEDED SOME INFORMATION. NOBODY PICKED UP THE PHONE FOR HOURS AND I STILL HAVE NOT GOTTEN THROUGH. IT IS SO UNACCEPTABLE AND VERY DISAPPOINTING SINCE ITS A HUGE COMPANY
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Replies (2)
Western Union's replyOfficial
02 Jul 2019, 12:40Good day Jessica
Thank you for bringing this to our attention. An Executive Service Consultant will be in contact with you shortly for further information.
Kind Regards
Western Union
Thank you for bringing this to our attention. An Executive Service Consultant will be in contact with you shortly for further information.
Kind Regards
Western Union
Western Union's reply02 Jul 2019, 12:40
Official
Good day Jessica
Thank you for bringing this to our attention. An Executive Service Consultant will be in contact with you shortly for further information.
Kind Regards
Western Union
Thank you for bringing this to our attention. An Executive Service Consultant will be in contact with you shortly for further information.
Kind Regards
Western Union
Western Union's replyOfficial
23 Jul 2019, 15:35 Western Union Reference Number: ***9
Dear Jessica Magola,
Western Union is writing in response to the complaint we received from you dated 07/02/2019, which was addressed to HelloPeter.com. In your complaint, you indicate that you have tried to call Western Union for days since you are unable to go in person; however, you have been unsuccessful in reaching anyone. You indicate that you are very disappointed since you have not been able to reach anyone.
Please be advised that we have sent you several emails requesting further information in order to investigate your concerns. We asked for you to provide the phone number and agent location that you were attempting to contact so that we could further investigate. We sent several emails and we have not received any response to date.
Should you wish for us to further investigate your concerns please get back to us at your earliest convenience with these details.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team
Dear Jessica Magola,
Western Union is writing in response to the complaint we received from you dated 07/02/2019, which was addressed to HelloPeter.com. In your complaint, you indicate that you have tried to call Western Union for days since you are unable to go in person; however, you have been unsuccessful in reaching anyone. You indicate that you are very disappointed since you have not been able to reach anyone.
Please be advised that we have sent you several emails requesting further information in order to investigate your concerns. We asked for you to provide the phone number and agent location that you were attempting to contact so that we could further investigate. We sent several emails and we have not received any response to date.
Should you wish for us to further investigate your concerns please get back to us at your earliest convenience with these details.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team
Western Union's reply23 Jul 2019, 15:35
Official
Western Union Reference Number: ***9
Dear Jessica Magola,
Western Union is writing in response to the complaint we received from you dated 07/02/2019, which was addressed to HelloPeter.com. In your complaint, you indicate that you have tried to call Western Union for days since you are unable to go in person; however, you have been unsuccessful in reaching anyone. You indicate that you are very disappointed since you have not been able to reach anyone.
Please be advised that we have sent you several emails requesting further information in order to investigate your concerns. We asked for you to provide the phone number and agent location that you were attempting to contact so that we could further investigate. We sent several emails and we have not received any response to date.
Should you wish for us to further investigate your concerns please get back to us at your earliest convenience with these details.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team
Dear Jessica Magola,
Western Union is writing in response to the complaint we received from you dated 07/02/2019, which was addressed to HelloPeter.com. In your complaint, you indicate that you have tried to call Western Union for days since you are unable to go in person; however, you have been unsuccessful in reaching anyone. You indicate that you are very disappointed since you have not been able to reach anyone.
Please be advised that we have sent you several emails requesting further information in order to investigate your concerns. We asked for you to provide the phone number and agent location that you were attempting to contact so that we could further investigate. We sent several emails and we have not received any response to date.
Should you wish for us to further investigate your concerns please get back to us at your earliest convenience with these details.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please email us at *** and provide the Western Union Reference #: ***9. Sincerely, The Western Union Executive Resolutions Team