EM
Emmanuel M
1 reviews | Active since Sept 2020
07 Sept 2020, 16:33
GOOD company MAAD branch
I went to western Union in Park Station Johannesburg. I have used WU many times before and while there are hiccups here and there it is always great dealing with them because the people really get why we are there and they try their best to assist us. THIS branch however made me leave there feeling insulted and agitated. The service was terrible and the lady who was supposed to be helping me was condescending and had this customer service **** smile that rather than put me at ease just made me angry. All in all this is the last time I go to that branch.
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Western Union's replyOfficial
15 Sept 2020, 01:45 Western Union Reference Number: *******70 Dear Mr. Emmanuel Muubanga, Western Union is responding to your complaint to the complaint you placed through Hello Peter. In your complaint you indicated that a Sending Agent in South Africa is providing poor customer service. Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. Within your original complaint, you provided limited details of the exact location of the agent. We have been attempting to obtain from you further details about the Western Union Agent and information surrounding the incident, however we have not received a response since then. Please provide those details to us so we may further investigate your concerns. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Western Union is unable to proceed with this investigation since the requested information has not been received. Once gathered, please email us at ********* and provide the Western Union Reference #: *******70 and we will proceed with further reviewing this case. You may also contact me directly at the email address and phone number referenced below between the hours of 8:00 AM - 5:00 PM ,U.S. MST, Monday through Friday. Sincerely, The Western Union Executive Resolutions Team
Western Union's reply15 Sept 2020, 01:45
Official
Western Union Reference Number: *******70 Dear Mr. Emmanuel Muubanga, Western Union is responding to your complaint to the complaint you placed through Hello Peter. In your complaint you indicated that a Sending Agent in South Africa is providing poor customer service. Western Union prides itself on delivering a superior customer experience. Discourteous treatment to our customers is neither excusable nor tolerated at Western Union. Whenever an issue such as you described is brought to our attention, we take it very seriously and move to correct the issue quickly. Within your original complaint, you provided limited details of the exact location of the agent. We have been attempting to obtain from you further details about the Western Union Agent and information surrounding the incident, however we have not received a response since then. Please provide those details to us so we may further investigate your concerns. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Western Union is unable to proceed with this investigation since the requested information has not been received. Once gathered, please email us at ********* and provide the Western Union Reference #: *******70 and we will proceed with further reviewing this case. You may also contact me directly at the email address and phone number referenced below between the hours of 8:00 AM - 5:00 PM ,U.S. MST, Monday through Friday. Sincerely, The Western Union Executive Resolutions Team